Insurance Adjuster Claims Job at SNI Companies, Austin, TX

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  • SNI Companies
  • Austin, TX

Job Description

Job Title: Specialty Claims Examiner

Location: Austin, TX

Schedule: 9am-6:30pm

Pay: $21/hour

Summary

The Specialty Claims Examiner processes and adjudicates GAP and Anti-Theft claims with accuracy and efficiency. This role involves reviewing documentation, communicating with customers and partners, and ensuring claims are handled in accordance with policies and guidelines.

Key Responsibilities

  • Review loan, insurance, and contract documents to confirm eligibility.
  • Process claims submitted via phone, email, and chat.
  • Document all claim-related interactions in the system.
  • Provide updates on open and pending claims.
  • Manage an assigned queue to ensure timely resolution.
  • Interpret insurance and dealership documents, including payment histories.
  • Maintain product knowledge and deliver strong customer service.
  • Perform administrative tasks and support projects as needed.

Minimum Qualifications

  • High School Diploma or equivalent.
  • 2+ years of claims experience in a call center or insurance environment.
  • Knowledge of GAP and Anti-Theft claims.
  • Strong communication, critical thinking, and contract-reading abilities.
  • Ability to handle high contact volume (40+ daily calls/emails/chats).

Preferred

  • Claims Adjuster License.
  • Prior insurance industry experience.

Job Tags

Contract work,

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