Job Description

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Job description:

POSITION SUMMARY

As an Inside Sales Agent, the primary focus is driving new business opportunities by setting qualified appointments for agents. The role requires consistent prospecting, managing inbound and outbound calls, and engaging with potential clients to uncover needs and build rapport. Success is measured by the ability to create a steady pipeline of appointments that translate into closed sales for the team.

ABOUT US

Our mission is to empower current and aspiring homeowners to achieve their real estate goals by bridging the gap between sellers and buyers. One of Jacksonville’s most trusted and top performing real estate teams, serving northeast Florida for more than 17 years. Our core values are the reason for our success and the guiding principle behind our hiring process: we are inspirational, aligned, intentional, and genuine.

OBJECTIVES

• Proactively contact new leads through calls, texts, emails, and follow-up sequences to generate qualified appointments for agents
• Nurture long-term prospects by maintaining consistent communication and building trust that leads to future appointments
• Maintain high productivity standards by meeting daily, weekly, and monthly outreach and appointment goals
• Accurately qualify leads based on readiness, motivation, and fit for the business to ensure agent time is maximized
• Utilize CRM systems to manage and track lead interactions, keeping all notes and data up to date
• Collaborate closely with agents to align appointment-setting strategies with sales goals
• Continuously improve lead conversion by testing scripts, refining messaging, and adjusting approach based on results

COMPETENCIES

• Strong communication skills with the ability to quickly build rapport over the phone and in writing
• Persistence and resilience in handling objections and rejection while maintaining a positive attitude
• Time management skills that enable consistent outreach volume without sacrificing quality
• Active listening to understand client needs and tailor conversations effectively
• Adaptability to shift approaches and strategies in a fast-moving sales environment
• Detail orientation in updating CRM records and following up on every opportunity without gaps
• Drive for results with a focus on hitting and exceeding appointment and conversion targets

EDUCATION AND EXPERIENCE

• Previous experience in sales, customer service, or call center environments preferred
• Familiarity with CRM systems and lead management tools is an advantage
• High school diploma or equivalent required; college coursework in business, sales, or communications is a plus

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer

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