JOB DESCRIPTION
Insight Global is partnering with a local Jacksonville provider of IT consulting. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a skilled Technician Support Engineer with a strong focus on networking to join our dynamic team. We are currently open to candidates with strong technical L2 or L3 support experience.
Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environment of over 250 local small and mid-sized businesses in Northeast Florida.
What you'll be doing:
•Support Microsoft Windows desktop technologies
•Support Apple MacOS desktop technologies
•Support Apple and Android Mobile Devices
•Software installation, configuration, and troubleshooting
•Troubleshoot and repair Windows and Mac workstations
•Advanced Windows Server Active Directory tasks
•Azure Active Directory Management Support, including Intune
•Advanced Email Management Tasks
•On-Site workstation & networking equipment hardware installation
•Setup and configure enterprise-level networking equipment configurations
•Monitor network performance and resolve ISP issues
•Windows server administration tasks
•New client user add/change/remove
•Manage and configure business application support and client-side application support
•Respond to support tickets and alerts
•Organize and execute projects that may extend up to 1 month
•Consult with our clients and offer guidance on technology use and best practices
•Responsible for detailed documentation and follow-up with clients
•Communicate the need for escalation promptly
•Able to critically think, produce, maintain and update technical documentation
•Provide fast and friendly tech support to end-users, IT managers, and C-level executives
REQUIRED SKILLS AND EXPERIENCE
-3+ years of IT support experience (Windows) required
-Prior MSP experience -Must be experienced with email support
-Intermediate server skills and experience
-Experienced with Windows 7-11 and MacOS 10.15 and newer
NICE TO HAVE SKILLS AND EXPERIENCE
-Bachelor's degree in IT or related is a plus
-CompTIA Network+ and Security+ certifications
-CCNA,CCNP certifications
-Experience with Cloud networking (AWS, Azure)
...Engineer - Orlando, FL or Winchester, KY Onsite Travel up to 60% of the time No visa sponsorship Candidates must have a plastics background, injection molding experience, and capital projects. Our client, a global manufacturing company, is seeking a...
...Job Overview: Transport patients in a safe and efficient manner throughout the hospital under the direction of supervisory personnel. Utilizes the automated transport system to perform duties. Performs routine cleaning of equipment used to transport patients. Adheres...
...Director serves as the responsible Physician and health authority required by national standards. They provide overall supervision for clinical services for the site to ensure appropriate delivery of on and off site necessary medical care but have no other managerial...
...Science Teacher About Quest Forward High School Quest Forward High School, a cutting-edge private school in West Central Omaha, is looking to add a Science teacher for the 25/26 school year.Our student-focused, project-based model takes place in a small class environment...
...Details: Job Type:Full-time. Number of hires for this role:3 Qualifications: High school or equivalent. (Preferred) Driver's License. Full Job Description: Joseph J. Danielle LLC is seeking dependable, experienced, and hard-working individuals to...