Help Desk Technician (MSP Experience Required) Job at Bowman Williams, Alpharetta, GA

ekVqTGtMak9OeC94bHNSVjVkR3ptTDMweEE9PQ==
  • Bowman Williams
  • Alpharetta, GA

Job Description

Help Desk Technician (MSP Experience Required)

$55,000–$65,000 + Full Benefits | Hybrid (4 Days Remote/ 1 Day in Office)

About the Company

Join a fast-growing, Atlanta-based Managed Services Provider known for delivering high-impact IT solutions to small and mid-sized businesses. Our team operates as a true technology partner—offering end-to-end managed services, cloud solutions, and converged data/voice systems. With a culture built on collaboration, professionalism, and a commitment to exceptional client service, we empower our engineers to do their best work while continuously developing their careers.

About the Role

We’re expanding our team and seeking a Help Desk Technician with proven MSP industry experience. In this role, you’ll handle inbound support requests, monitor and maintain remote client systems, and provide hands-on troubleshooting across servers, networks, and end-user environments. This position offers the best of both worlds: one collaborative day onsite with the team, and four days working from home.

What You’ll Do

  • Provide Tier 1/2 support via phone and remote tools, delivering excellent customer service
  • Monitor, maintain, and report on client systems using RMM tools
  • Support server, PC, LAN, and WAN environments; perform ad-hoc troubleshooting and end-user training
  • Assist with administration of O365, Windows Server environments, and Terminal Services
  • Configure, upgrade, and support Intel-based desktops and laptops
  • Work closely with clients to translate issues into clear, actionable solution

What You Bring

  • Minimum 1 years of MSP indsutry experience
  • Hands-on experience with Windows 8.1/10, Microsoft Office (2013–2019), and email clients (POP3, SMTP, IMAP, O365)
  • Basic administration of Windows Server (2008–2022), Active Directory, and Terminal Server
  • Experience with O365 user/admin tasks
  • Understanding of IP networking, switches, wireless, and NICs
  • Experience with remote monitoring and maintenance tools
  • Strong communication, patience, and customer-service-oriented mindset

Benefits

  • 401(k) with matching
  • Medical, dental, vision, and life insurance
  • Paid time off
  • Stable, supportive, growth-oriented work environment

Job Tags

Work at office, Remote work, Work from home,

Similar Jobs

CyberCoders

Project Coordinator - Mechanical Construction - Multiple Roles Job at CyberCoders

If you are a Project Coordinator with experience, please read on! Top Reasons to Work with Us Competitive compensation Comprehensive benefits Growth opportunity Continuous pipeline of work Strong brand and reputation What You Will Be Doing Projects...

Trinity Health

EKG Technician - Full Time Job at Trinity Health

**Employment Type:**Full time**Shift:**Day Shift**Description:****GENERAL SUMMARY AND PURPOSE:**Performs electrocardiograms, stress testing, applies holter monitors, event monitors, records, edits and processes EKGs.**SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:*...

Manning Kass

Civil Defense Litigation Assocaite Job at Manning Kass

Civil Defense Litigation Associate Location Los Angeles, CA Costa Mesa, CA San Diego, CA Hybrid Work Flexibility Experience the freedom of working remotely for a portion of your workweek. Our infrastructure enables seamless communication, collaboration...

Legacy Health

Financial Counselor Job at Legacy Health

 ...in all of our interactions. Guiding patients toward important financial decisions while being sensitive to difficult or stressful circumstances...  ...Coordinators, and toerh providers while inhouse (patient), in person, by phone, or written correspondence. Maintains positive... 

Aquila | On-Site Health & Fitness Management

Tactical Strength and Conditioning Coach Job at Aquila | On-Site Health & Fitness Management

 ...Aquila is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by law. EOE...