Help Desk Technician Job at CornerStone Technology Talent Services, Richardson, TX

eFUvRGs3akxOQnIxbThkVjc5SzluN3Y1eGc9PQ==
  • CornerStone Technology Talent Services
  • Richardson, TX

Job Description

Title: Help Desk Representative

Location: Richardson, TX

Type: Full-Time | Onsite

CornerStone TTS is partnering with a growing organization to hire a Help Desk Representative who enjoys problem-solving, supporting end users, and working in a tight-knit IT environment. This is a great opportunity for someone who wants hands-on experience across systems, servers, and applications while working directly with a highly supportive Technical Director.

About the Opportunity

In this Tier 1 support position, you’ll be the first point of contact for technical issues, troubleshooting a variety of hardware, software, and system questions. You’ll assist internal users, document and resolve tickets, and escalate more complex issues when needed. Because the IT team is small, you’ll have the chance to learn quickly, take ownership, and make an immediate impact.

What You’ll Do

  • Provide first-level technical support via phone, email, and ticketing system
  • Troubleshoot user issues related to desktops, software applications, authentication, and connectivity
  • Assist with basic server-related tasks, system updates, and account provisioning
  • Document incidents, resolutions, and recurring trends
  • Collaborate with senior team members to escalate and resolve complex problems
  • Deliver a positive support experience through clear communication and follow-through

What We’re Looking For

  • Bachelor’s degree OR equivalent experience
  • Three or more years of experience in IT support, call centers, network operations, or software support
  • Experience working with servers (Windows preferred)
  • Strong troubleshooting skills and the ability to work independently
  • Professional IT certifications are a plus and may substitute for experience

Why This Opportunity Stands Out

You won’t get lost in a massive support team. With fewer than five people in IT, you’ll work closely with leadership, grow your technical skills, and be part of a team that values collaboration, stability, and having fun at work.

Job Tags

Full time, Immediate start,

Similar Jobs

Pine Park Health

Physician Assistant Job at Pine Park Health

Welcome to Pine Park Health! About Us Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. Were on a mission to dramatically improve healthcare for seniors...

Home Health Care, Inc.

Part-Time Admission Registered Nurse (RN) Job at Home Health Care, Inc.

 ...health experience and what draws them to an admissions-focused nursing role. Take charge of the start of care journey. As an RN Admission...  ...Admission and OASIS experience Strong communication and time management Reliable transportation Relevant MOC Codes:... 

Molin Concrete Products Company

Design Engineer Job at Molin Concrete Products Company

 ...Help shape the structures that shape our communities! Were looking for a Design Engineer whos excited to turn bold ideas into buildable, real-world solutions. In this role, youll design innovative precast components, collaborate with a tight-knit team of engineers... 

HIGHMARK CONCRETE CONTRACTORS

Project Manager Job at HIGHMARK CONCRETE CONTRACTORS

 ...JOB TITLE : Project Manager REPORTS TO : Senior Project Manager or Vice President STATUS : Exempt SUMMARY : The Project...  ...staff personnel # Provides project staff with opportunity, experience, guidance, training, and regular evaluation for career... 

Insight Global

Mechanical Engineer Job at Insight Global

 ...SALARY: $80,000-$150,000 (depending on experience) OVERVIEW The Mechanical & Plumbing Engineer provides technical leadership, design services, and engineering coordination in support of estimating, preconstruction, project management, detailing, fabrication, and...