Job Description

Overview

Job Title: Guest Services Manager

Salary/Shift: $60,000- $65,000

Status: Full Time

Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Hotel Manager to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members.

Responsibilities

Under the Hotel Manager's direction, this role oversees Front Desk operations, focusing on five-diamond guest service, talent management, and team relations. The manager ensures compliance with all employment applicable federal, state and local employment related laws, and is expected to act with initiative, professionalism, integrity, and confidentiality. They support the Monarch Casino Resort Spa's Vision, Mission, and Values, inspiring others to pursue these goals.

• Responsible for managing the performance of the Front Desk to meet department and property business objectives.
• Coaches and manages Team Members.
• Responsible for scheduling, training and any coaching or disciplinary matters in relation to company and department policies.
• Assumes the responsibility for the accurate completion of all shift work in accordance with Monarch standards.
• Resolves guest complaints and ensures guest satisfaction.
• Completes reports and projects as assigned by Hotel Management.
• Works closely with other departments such as PBX, Reservations, VIP Services and Housekeeping.
• Performs other incidental and related duties as required and assigned.

Qualifications

• Minimum of 2 years’ experience in Hotel Front Desk experience in a management role at a high-occupancy resort.
• High School Diploma required.
• Exceptional written and verbal communication skills.
• Computer proficient.
• Ability to read and analyze reports and guest folios.
• Ability to manage hotel inventory and pricing in a fast-paced environment.

Job Tags

Similar Jobs