Job Description

Are you a strategic IT leader who thrives in complex, international environments? Do you excel at building high-performing teams, optimizing mission-critical systems, and ensuring enterprise-wide resilience? This role offers the opportunity to oversee and elevate a global infrastructure landscape spanning multiple continents.

We’re seeking a Global IT Infrastructure Manager to spearhead worldwide infrastructure operations—ensuring availability, performance, security, and scalability across a diverse technical ecosystem. This leader will partner closely with cross-functional stakeholders, guide a distributed technical team, and drive forward the organization’s infrastructure vision.

Team Leadership & Development

• Guide, mentor, and develop an infrastructure operations team that supports a global network of business units.

• Delegate workloads with clarity and fairness, balancing urgency with team capabilities.

• Promote collaboration, communication, and a culture of continuous improvement.

Strategic Planning & Resource Management

• Build operational and project plans that anticipate needs and support long-term growth.

• Secure and manage OPEX and CAPEX budgets while following internal financial processes.

• Ensure alignment between infrastructure initiatives and overall technology strategy.

• Define and track KPIs and operational dashboards to evaluate performance.

• Identify opportunities to enhance productivity, efficiency, and automation.

Infrastructure Operations & Optimization

• Oversee systems administration, network operations, and core infrastructure services.

• Maintain optimal performance across hardware, operating systems, storage, and virtualization platforms.

• Lead efforts to modernize, standardize, and scale infrastructure across global environments.

Security, Compliance & Continuity

• Ensure infrastructure meets security, reliability, and compliance expectations.

• Maintain and improve business continuity and disaster recovery plans.

• Evaluate risks proactively and champion secure-by-design practices across teams.

Incident Response & Communication

• Coordinate clear, timely communication during incidents and infrastructure events.

• Build processes that strengthen operational readiness and response effectiveness.

What You Bring

• Expertise across cloud platforms (AWS, Azure), networking, wireless technologies, telephony, virtualization, physical infrastructure, and storage/backup systems.

• Strong understanding of cybersecurity principles and compliance frameworks.

• Exceptional communication skills and the ability to operate calmly under pressure.

• Demonstrated experience solving complex technical challenges in global environments.

• Relevant professional certifications are a strong plus.

• Ability to travel internationally—approximately 20% of the time.

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• At least 7 years in IT infrastructure and operations management.

• Minimum 3 years leading and motivating high-performing technical teams.

• Familiarity with:

– Network technologies: LAN, WAN, SD-WAN, WiFi, routing

– Data centers, server rooms, and hybrid environments

– Windows, Linux, VM platforms such as VMware or Hyper-V

– SAN/NAS, cloud backup solutions, and DR planning

– Firewalls, proxies, endpoint protection

– Active Directory, IAM, SSO, MFA, SCIM

– Microsoft 365, Teams, SharePoint

– Monitoring, CMDB, and ITSM platforms (e.g., Freshservice)

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