Job Title: General Reservations and Travel Partner Support Agent
Location: Sunrise, Florida (Hybrid/Remote options available)
About Century Cruises Inc.:
Century Cruises Inc. is the largest luxury river cruise line in China, offering unforgettable journeys and world-class service to discerning travelers. As we expand into the breathtaking rivers of Egypt and Europe, we are building a world-class team of customer-focused travel professionals. Come be a part of shaping the future of luxury river cruising.
Position Overview:
Century Cruises Inc. is seeking friendly, detail-oriented Reservations and Travel Partner Support Agents to assist guests and travel partners with reservations, inquiries, and booking support. As a key member of our service team, you will ensure a smooth, personalized experience for our guests and industry partners, helping them create unforgettable cruise journeys.
Key Responsibilities:
• Assist guests and travel agency partners with reservations, itinerary planning, booking changes, and general inquiries via phone, email, and online chat.
• Respond to all new inquiries and reservation requests within 48 hours.
• Provide accurate information about cruise itineraries, promotions, policies, and procedures.
• Maintain up-to-date and detailed records of customer interactions in CRM systems (e.g., Salesforce).
• Support the Travel Partner community with booking support, troubleshooting, and post-booking service.
• Collaborate with the Sales, Marketing, and Operations teams to deliver seamless service across all touchpoints.
• Stay current with company updates, new offerings, and industry trends to better serve guests and partners.
• Identify and escalate complex issues to the appropriate teams while ensuring follow-through for resolution.
• Deliver an exceptional service experience that reflects Century’s luxury brand standards.
Qualifications:
• Bachelor’s degree preferred; equivalent work experience considered.
• 2+ years of customer service, reservations, or travel support experience, preferably in the travel, hospitality, or luxury industries.
• Strong problem-solving skills and a proactive approach to customer needs.
• Proficiency in CRM systems (Salesforce experience preferred) and Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Preferred Qualifications:
• Experience working with travel agents, consortia, or tour operators.
• Background in luxury travel or hospitality preferred.
• Familiarity with GDS (Global Distribution System) platforms or cruise booking tools is a plus.
• Ability to handle high-volume inquiries while maintaining a focus on quality service.
Compensation and Benefits:
Century Cruises Inc. offers a competitive salary, performance-based incentives, comprehensive health benefits, generous PTO, travel perks, and flexible remote work opportunities.
Key Performance Indicators (KPIs):
• 100% response rate to new inquiries within 48 hours.
• High customer and travel partner satisfaction scores.
• Timely and accurate management of reservations and service requests.
• Adherence to quality assurance standards and service protocols.
How to Apply:
Please apply via the LinkedIn job posting or email your resume to [email protected].
...Titan America, LLC is a leading environmentally and socially progressive heavy building materials company located in the eastern United States... ...Qualifications Bachelor's degree in Environmental Science, Engineering, or relevant degree Minimum of 5 years of technical...
...DHCR procedures. Familiarity with building systems operations and maintenance protocols. Excellent verbal and written communication skills. Proficient in Yardi and other property management software. Strong organizational and problem-solving abilities....
Busy New York City Hospital seeks an experienced Certified Medical Coder. Qualifications of the Certified Medical Coder include, but are not limited to, the following: Associate's Degree 3 years of Outpatient and ED experience Must be AHIMA Certified Medical ...
...Weekend Manager The Grove CLT Charlotte, NC Weekends are where the magic happens and we need someone to lead the charge . At The Grove CLT , were a private club built for families but designed for adults: live music, epic parties, out-of-the-box events, and...
...Infosys is seeking a Node.js Lead Developer with AWS and Microservices experience. The position will primarily be responsible for providing solutions on the Dealer Digital systems / Automotive domain processes as per customer's requirements. The selected candidate be...