Job Description

General Manager: Leset

About Leap:

Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with e-commerce more rapidly and at significantly reduced cost and risk. Leap brings modern brands to life with compelling, immersive client experience and data driven operations. Our team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country. We're one of the fastest growing companies in the retail/e-commerce space - since launch we've powered stores for dozens of brands, and we're adding more brands and stores each week.

About Leset:

LESET, founded by Lili Chemla, takes its name from the French term for “The Set.” We are uniquely organized by fabric sets, making wardrobe building simple, intuitive, and cohesive. Throughout the year, 10–12 seasonal fabric sets rotate around a core capsule of LESET Classics. Grounded in the belief that style and comfort should never be mutually exclusive, LESET delivers elevated essentials at an accessible price point - clothes you can wear to a meeting, take a nap, and then have dinner, all without having to change.

We’re looking for a dynamic, inspiring leader to oversee our Bleecker Street boutique - an essential part of the LESET community and brand experience. This role is ideal for someone who thrives on building high-performing, engaged teams, driving results, and delivering a personal, elevated client experience.

At LESET, we create timeless, fabric-driven wardrobes that blend comfort with style. As General Manager, you’ll bring this to life by leading with energy and vision, fostering a culture that’s collaborative, high-impact, and fun.

You’ll own all facets of boutique leadership - from daily operations and team development to sales performance, KPIs, and upholding brand standards. You’re results-driven, client-obsessed, and know how to translate data into action while keeping your team inspired and focused.

You’ll also act as a local brand ambassador - tapping into community insights to drive outreach, events, and partnerships that grow brand awareness and loyalty.

This role is about leading a flagship location and creating a vibrant, welcoming space where great style meets community, culture, and results.

• 5+ years of progressive retail leadership experience with a track record of hiring, developing and leading successful teams.
• Proven expertise in premium, luxury, or high-touch retail environments.
• Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals.
• Demonstrated ability to create individualized experiences and foster long-term client relationships.
• Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance.
• Proficiency with digital tools such as Shopify, Endear, Slack, and Google Workspace to support business operations, client engagement, and team communication.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
• Must be 18+ years of age

• Inspirational Leadership : Coaches, develops and empowers others through hands-on leadership and consistent feedback.
• Customer-Obsessed : Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.
• Entrepreneurial Mindset : Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.
• Collaborative Communicator : Builds trust across teams and communicates effectively to drive alignment and results.
• Emotional Intelligence: Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions.
• Detail-Oriented : Ensures all operational and brand standards are executed with accuracy and precision.
• Brand Expert : Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.

• Sales & Profitability: Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.
• Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.
• Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence.
• Team Retention & Development: Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.

Leap offers a competitive total rewards package, which includes:

• Unlimited PTO (blackout periods apply)
• Commission Eligible
• Healthcare benefits (medical, dental, vision) 
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) 
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) 
• Employee Assistance Program
• Employee discount + wardrobe allotment for participating Leap brands

Salary Range Transparency

A reasonable estimate of the current base salary range for this position is $85k - $100,000. Select roles are eligible for commission or annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level.

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

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