Fraud Investigator Job at Net2Source Inc., South Jordan, UT

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  • Net2Source Inc.
  • South Jordan, UT

Job Description

Responsibilities:

  • Real-time review and investigation of customer account activity to detect and prevent fraud and/or abuse
  • Review monetary payments that include Wire, ACH, Check, Zelle, ATM/POS and other payment alerts prior to release
  • Support new product launch of Zelle P2P in the digital direct platform to review fraud events and release of payments to maintain SLA requirements
  • Ensuring timeliness with required EWS/Zelle reporting standards and requirements
  • Partner with multiple stakeholders as appropriate to remediate confirmed fraud events
  • Maintain understanding of operational business processes, policies and systems
  • Work directly with customers to review legitimacy of activity and remediate any identified unauthorized activity
  • Maintain defined SLAs (Service Level Agreements) as defined by the business to minimize risk exposure
  • Identify and communicate new fraud scenarios and/or process gaps to management
  • Learn other operational support functions for backup and cross-training purposes when needed
  • Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations

Qualifications:

  • Bachelor's Degree or equivalent work experience in an area relevant to this position

Skills Desired:

  • Experience working in AML, KYC or Fraud environment desirable.
  • Analytical, critical thinking, and decision-making skills.
  • 1+ years of experience in financial services industry or working knowledge of the industry.
  • 1+ years of professional business working experience.
  • Excellent communication and writing skills.
  • Proven organizational skills and attention to detail.
  • Ability to work in a team environment.
  • Task oriented and inquisitive in nature.
  • Self-motivated and able to efficiently produce results when working independently.
  • Ability to work in a high-pressure environment, rendering overtime as needed to address business needs.
  • Customer service experience is a plus.

Job Tags

Work experience placement,

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