Job Description

Responsibilities:

• Real-time review and investigation of customer account activity to detect and prevent fraud and/or abuse
• Review monetary payments that include Wire, ACH, Check, Zelle, ATM/POS and other payment alerts prior to release
• Support new product launch of Zelle P2P in the digital direct platform to review fraud events and release of payments to maintain SLA requirements
• Ensuring timeliness with required EWS/Zelle reporting standards and requirements
• Partner with multiple stakeholders as appropriate to remediate confirmed fraud events
• Maintain understanding of operational business processes, policies and systems
• Work directly with customers to review legitimacy of activity and remediate any identified unauthorized activity
• Maintain defined SLAs (Service Level Agreements) as defined by the business to minimize risk exposure
• Identify and communicate new fraud scenarios and/or process gaps to management
• Learn other operational support functions for backup and cross-training purposes when needed
• Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations

Qualifications:

• Bachelor's Degree or equivalent work experience in an area relevant to this position

Skills Desired:

• Experience working in AML, KYC or Fraud environment desirable.
• Analytical, critical thinking, and decision-making skills.
• 1+ years of experience in financial services industry or working knowledge of the industry.
• 1+ years of professional business working experience.
• Excellent communication and writing skills.
• Proven organizational skills and attention to detail.
• Ability to work in a team environment.
• Task oriented and inquisitive in nature.
• Self-motivated and able to efficiently produce results when working independently.
• Ability to work in a high-pressure environment, rendering overtime as needed to address business needs.
• Customer service experience is a plus.

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