Job Description

Essential Duties

• Facilitate the coordination of all flights operated by Journey
• Ensure the safe and legal coordination of scheduled flights
• Provide exceptional customer service to internal and external customers
• Oversee planning & coordination of flights domestic and international. Duties can include but not limited to: handling, slots, charter permits, fuel, parking, ground transportation, hotel arrangements, APIS & GenDec.
• Provide external agents with all applicable aircraft documents required for trip planning
• Understand and interpret applicable regulations in order to ensure compliance
• Prepare trip sheets and arrange services for passenger convenience
• Arrange crew hotels & transportation as required
• Monitor weather & other events with the potential to impact aircraft operations
• Provide back-up support to other positions as required
• Ensure conformance to Journey safety, security and quality standards
• Report non-compliance observations for any potential quality issues
• Make rapid decisions concerning regulations and economy of operations
• Develop an expert understanding of the aircraft within Journey's fleet as well as aircraft within the charter market. i.e. performance parameters, capacity etc.
• Develop & maintain strong working relationships with charter brokers and operators
• Provide trip quotes through FOS to Journey customers as requested
• Position requires a sense of urgency & real-time response to all inbound communications

Qualifications and Requirements:

• Excellent verbal & written communication skills
• Strong strategic, analytical and problem solving skills
• Ability to multi-task and work in a fast-paced, team-oriented environment
• Knowledge of FARs in regards to Part 91 and Part 135 Operations
• Familiarity with core job competencies including, but not limited to; flight planning, international operations, weather & ATC
• FOS Experience Preferred
• Ability to work flexible hours including nights, weekends and holidays
• Bachelor's degree preferred or equivalent experience
• South Florida and/or East Coast applicants

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