Financial Services Collections Associate Job at ApTask, Coral Springs, FL

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  • ApTask
  • Coral Springs, FL

Job Description

What does a Financial Services Collections Associate do at Fiserv?

  • You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment.
  • Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets.
  • Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective.
  • Utilize skip-tracing tools to obtain up-to-date customer information.
  • Provide daily coverage of all accounts until payment arrangements have been made.
  • Detail all discussions and actions in collections system or database.
  • Multitask and navigate quickly through varies systems.

What you will need to have:

  • High school graduate/GED
  • Minimum of 1 year collections and/or customer service experience.
  • Prior experience working in a call center

What would be great to have:

  • Commercial Collections (B2B) experience
  • Knowledge of applicable regulations
  • Demonstrated skip tracing skills and ability

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