Job Description

Job Description: Field Service Engineer (FSE) - Computed Tomography (CT) Diagnostic Imaging

Position Overview: The Customer Service Engineer (CSE) is an adept technical service professional dedicated to servicing AIS customer’s CT diagnostic imaging equipment. This role requires a proactive approach in delivering technical solutions, fostering strong customer relationships, and maintaining the impeccable functioning of CT imaging equipment.

Key Responsibilities:

1. Technical Account Management :

• Proactively perform Preventative Maintenance on designated CT imaging equipment.
• Diagnose, repair, and ensure functional system inspections.
• Document parts and sub-components to facilitate alternative sourcing.
• Maintain service logs and generate internal service reports.

1. Customer Engagement :

• Engage in daily communications with customers, ensuring thorough follow-up and high levels of satisfaction.
• Handle service delivery issues, conducting root cause analysis for effective problem-solving.
• Collaborate with national and local teams for seamless service delivery.

1. Business Development :

• Spot and engage in hidden growth opportunities and sales initiatives such as contract renewals.
• Contribute to the promotion and implementation of AIS growth programs.

Qualifications & Skills:

• Hands-on experience with Toshiba CT and other OEM CTs (preferred).
• Proficiency in diagnosing and repairing CT diagnostic imaging equipment.
• Strong analytical, technical, and communication skills.
• Experience in managing customer concerns professionally.
• Familiarity with Microsoft products and online applications.
• Exceptional interpersonal and teamwork skills.

Educational & Experience Requirements:

• Associates Degree in Electronics Engineering or equivalent; Bachelor’s degree (preferred).
• 4+ years in servicing CT diagnostic imaging equipment OR 10 years of relevant experience.
• Experience with telecommunication, DICOM, and networking systems (advantageous).

Travel & Other Requirements:

• Travel: 30% - 60% including potential overnight and weekend trips.
• 24x7 availability on phone or pager; rotating on-call duty.
• Valid driver’s license with a clean record.
• Ability to carry/pull equipment up to 100 lbs (assistance provided over 50 lbs) and manage up to 40 lbs of test/tool equipment.
• Physical agility with frequent bends, stoops, and the ability to work in unique positions. Occasional ladder or scaffolding work might be required.
• Potential exposure to healthcare environment risks.

Employment Type: Full-time

Compensation: $60,000.00 to $110,000.00 per year

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