Job Description
100% Travel
- Travel is required and will vary by project assignments. Travel is required at times with little notice. This position will be based in the greater San Jose CA area but could be supporting efforts throughout North America at times.
The Field Service Technician is responsible for supporting the installation, repair, optimization, and integration of Vontas mobile solutions throughout North America. This role will travel to work closely with Vontas client agencies, 3rd party hardware vendors, and industry partners to meet on-vehicle operational requirements for Vontas mobile solutions customers. The Field Service Technician will utilize and integrate best-practice methodology and workmanship processes to ensure optimum equipment operation and customer satisfaction. This role reports to Manager, Field Service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Primary duties include travelling to client locations to support system configuration, testing, and system integration documentation to ensure vehicle functionality is sound and hardware installation is correct. Completing inspections, adjustment, and repair of installed hardware to meet design specifications and industry standards. Operational testing and documentation/data capture to ensure hardware and system are optimized for service use.
- Support duties include contact with internal and external customers by phone, email and/or on-site visits when needed. You will troubleshoot and resolve software, hardware, and configuration problems with the 2nd and 3rd level support engineers. You may also perform operational maintenance, system and technical product troubleshooting, repair, and system tests.
- Completion required documentation and report systems status through daily/weekly activities logs and reports. Inform internal teams, project management, and client representatives on overall progress, next steps, and project changes.
- Provide Quality Analysis and worksite safety supervision of 3rd party installation partners; guiding installation priority, system verification, and resolving any issues that prevent system or vehicle acceptance.
100% Travel
- Travel is required and will vary by project assignments. Travel is required at times with little notice. This position will be based in Northern California, supporting efforts throughout North America.
Qualifications:
- 2+ years of demonstrated experience in the installation, maintenance, diagnosis, and repair of automotive in vehicle electronics, mobile camera, or commercial mobile radio installations.
- Previous experience testing, analysis, and troubleshooting of complex electronic systems and ability to use analyzers, meters, other test equipment is required.
- Ability to read and understand mechanical drawings and perform measurements and calculations will be used daily.
- Must be able to travel 100%, work overtime if necessary and be available for non-scheduled emergency calls outside of assigned work hours.
- Experience supporting system configuration and system integration documentation.
- Experience with customer facing consultation and communications.
- Experience managing and supervising other team members.
- Experience resolving software, hardware, and configuration issues.
Education and Experience:
- Post-secondary education in the areas of Business Administration, Vehicle Repair, Electrical Systems, Computer Science, Engineering, or related field and/or equivalent combination of education/experience is preferred.
- Understanding of the North American Transit Industry and Agencies is preferred.
Physical Requirements:
- Ability to travel up to 100% of the time (including domestic and international), sometimes for extended periods, which may involve sitting during transit and walking at various locations.
- Must be able to lift up to 50 pounds at a time. (rarely)
- Must be able to handle high utilization of hand and wrist dexterity.
Disclaimers:
- All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees.
- This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.
- Vontas remains and actively participates as an Equal Opportunity Employer/Affirmative Action Employer.
Job Tags