Job Description

Job Title: Family Case Manager - Residential Services

Type: Direct Hire (Permanent position after 3 weeks of remote training)

Location: North Philadelphia

Hours: Monday to Friday, 9 AM to 5 PM

Start Date: ASAP (Next training session begins May 20th-June 5th)

Benefits:

• Generous time off (3 weeks to start) with 80 hours carry over
• Sick time usable for children, partners, and family
• Employee Assistance Program for self and household members
• Annual increases with 2% retention recognition every 2 years of continuous service
• Health insurance (medical, vision, dental) with no deductibles, effective from the 1st of the month following the hire date
• $100 monthly reimbursement for those who opt out of benefits
• FSA and HSA account options
• 401k with employer contribution match after 1 year of service
• Union representation and retirement savings plan
• Opportunities for professional development and growth

Job Responsibilities:

• Provide direct service links for facility residents and/or their children to external resources necessary to establish safe and more permanent housing and support.
• Manage a caseload of clients, offering individual case management, advocacy, needs assessment, action planning, and evaluation.
• Accompany residents and/or their children to outside appointments as needed for support and advocacy.
• Develop, implement, coordinate, and facilitate group meetings addressing personal and emotional needs of children and residents (current and former).
• Offer ongoing individual support and informal counseling through home visits and phone calls, making outside referrals when appropriate.
• Identify new resources, develop informational materials, and network with community resources on women's health, housing, financial literacy, domestic violence, parenting, children's health, and other relevant topics.
• Register/transfer children to area schools and visit schools as needed to address academic, attendance, and/or behavioral concerns.
• Conduct intake interviews upon entry and psychosocial assessments within required timelines.
• Provide training and education on issues such as domestic violence, parenting, and healthcare.
• Perform exit interviews, collect and report data, and maintain professionalism, sensitivity, and confidentiality at all times.
• Attend staff, program, and agency meetings, as well as supervision as required.

Job Qualifications:

• Bachelor's degree in social services or a related field with some experience in direct service and/or advocacy.
• Ability to work effectively with a diverse population.
• Experience with domestic violence issues and bilingual proficiency are strongly preferred.
• Prior case management experience and skills in crisis intervention, conflict resolution, group facilitation, and counseling are highly desirable.
• Must attend upcoming Domestic Violence Advocate Virtual-Paid Training.
• Must pass criminal (state & FBI) and child abuse clearances.

Additional Information:

• Parking available onsite and on the street.

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