Job Description

Job Summary

The Manager, Employee Leaves & Accommodations is responsible for providing effective management, compliance, and administration of Northeast Georgia Health System’s (NGHS) light duty, leave, and accommodations programs, including but not limited to Family Medical Leave (FMLA), Short-Term Disability (STD), Long-Term Disability (LTD), military leave, and workplace accommodations under the Americans with Disabilities Act (ADA) and Pregnant Workers Fairness Act (PWFA). The manager plays a key role in the development and ongoing assessment of efficient and effective processes to provide the highest quality of customer support to NGHS employees and management. This position will provide oversight and guidance to the Leave Team, and partner with third-party leave administrator, as needed, to resolve complex cases in a timely manner. Advanced knowledge of all federal and state leave laws and regulations required to ensure legal compliance while managing employee requests for various types of leave. This position is also responsible for developing and facilitating training and educational tools for employees and management around processes, procedures and legal aspects related to leave and accommodation requests.

Minimum Job Qualifications

• Licensure or other certifications:
• Educational Requirements: Bachelors Degree
• Minimum Experience: Minimum five (5) years of experience in Human Resources, with at least three (3) years focused on absence management administration.
• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: HR certification (e.g., SHRM-CP/SHRM-SCP, SPHR/PHR)
• Preferred Educational Requirements:
• Preferred Experience: Two (2) years of previous managerial experience
• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Advanced knowledge of leave of absence laws and regulations, including FMLA, ADA, PWFA and state specific leave laws
• Strong organizational, communication and interpersonal skills
• Ability to manage multiple priorities in a face-paced, high volume work environment
• Proficiency in MS Office Suite (Word, Excel, PowerPoint)

Essential Tasks and Responsibilities

• Leads the Leave Team to include day-to-day operational support, hiring, onboarding, training, performance reviews and performance management
• Establishes workflows, processes, and procedures that create an efficient, effective and personalized experience for those served
• Develops and provides oversight around the return-to-work process for employees returning from FMLA or other leaves
• Handles complex leave cases and provides expert advice and guidance on difficult or sensitive situations
• Manages relationships with third-party administrator and vendors to ensure quality, cost effective services associated with leaves, accommodations, and disability programs
• Conducts cadence of case management meetings to update Leaders, Human Resources Business Partners and Employee Relations Consultants on open leave cases
• Provides case management related to the interactive process for reasonable accommodations, internally managed cases, and return to work assignments
• In collaboration with Director, HRBP and department manager conducts analysis to assess undue hardship or indefinite leave status to minimize risk and ensure legal compliance
• Develops and assists with the facilitation of training and educational tools for employees and management on leave policies, processes, and procedures
• Maintains up-to-date knowledge of regulations and laws related to leaves and accommodations to ensure compliance of organizational policies and procedures
• Identifies improvement opportunities and routine risk assessments around leaves and accommodation processes
• Analyzes leaves and accommodations data to identify trends, gaps, educational and improvement opportunities
• Ensures confidentiality and security of employee data
• Performs other related duties as assigned

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