Customer Service/Dispatcher Job at Elsdon Group, Greer, SC

eFVuQ2xMdkpNQmp5a01wYjVOQ3prYm4r
  • Elsdon Group
  • Greer, SC

Job Description

My client is hiring for a dispatcher in Greer, South Carolina. They are looking for someone with STRONG intermodal experience in dispatching. Minimum 3-5 years in the role. The candidate must be driven and looking for career progression. The candidate must be confident with picking up new technology. Applicants must be currently in the industry and located in Greer, South Carolina.

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all business locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

  • Must exercise discretion and use independent judgement when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
  • Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
  • Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
  • Apply any additional charges including and notify customer service of changes.
  • Track/Maintain yard report, MDR, CNI, and Divisional Pool
  • Actively participate in driver recruiting and retention
  • Request rail billing
  • Processes ATP’s and Non-Productive pay. Review preliminary payroll
  • Oversee drivers HOS and ELD updating
  • Manage roadside repair
  • Oversee and manage Rail/Port pins – reservations – LFD
  • Operating with a sense of urgency while handling challenging environments

Skills Required:

  • Data entry skills; Good communication and organizational skills
  • 3 to 5 years and intermodal experience preferred

Knowledge Required:

  • DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities

Job Tags

Local area,

Similar Jobs

Language Link

Spanish Interpreter Job at Language Link

We are looking for Spanish Interpreters in Vallejo, Fairfiled and Vacaville, CA for medical onsite (in person) appointments!The Requirements and Qualifications: Be fluent in both English and the target language. State Certified a plus Have strong verbal communication... 

Guthrie

Phlebotomist I - Laboratory Collection - Full Time Job at Guthrie

Eligible for up to a $7,500.00 Sign on Bonus! Summary: Responsible for the collection of blood and other specimens from all patient populations using prescribed procedures with accuracy, skill, professionalism, and superb customer service. Duties may require on and...

Pathways Treatment Center NJ

Licensed Therapist (LSW/LPC/LCSW) Job at Pathways Treatment Center NJ

 ...assessments and flexible scheduling options. Role Description This is a full-time on-site role for a Licensed Therapist (LCSW, LSW, or LPC) located in Burlington, NJ. The Licensed Therapist will be responsible for providing case management services, conducting individual... 

Coach

Barista Job at Coach

Coach is seeking a Part-Time Barista for its Tinton Falls, NJ location. This role involves preparing and serving coffee beverages, maintaining the coffee shop's cleanliness, and delivering outstanding customer service. Ideal candidates will have prior experience in a similar... 

Multi Sales

Outside Sales Representative Job at Multi Sales

 ...a driven, relationship-focused Outside Sales professional? Do you thrive on building...  ...seeking a results-oriented Outside Sales Representative to join our teamsomeone with the initiative...  ...bonus ~90% of base plan Medical, Dental, and Vision coverage ~ Group Life Insurance...