Customer Service/Dispatcher Job at Elsdon Group, Greer, SC

eFVuQ2xMdkpNQmp5a01wYjVOQ3prYm4r
  • Elsdon Group
  • Greer, SC

Job Description

My client is hiring for a dispatcher in Greer, South Carolina. They are looking for someone with STRONG intermodal experience in dispatching. Minimum 3-5 years in the role. The candidate must be driven and looking for career progression. The candidate must be confident with picking up new technology. Applicants must be currently in the industry and located in Greer, South Carolina.

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all business locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

  • Must exercise discretion and use independent judgement when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
  • Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
  • Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
  • Apply any additional charges including and notify customer service of changes.
  • Track/Maintain yard report, MDR, CNI, and Divisional Pool
  • Actively participate in driver recruiting and retention
  • Request rail billing
  • Processes ATP’s and Non-Productive pay. Review preliminary payroll
  • Oversee drivers HOS and ELD updating
  • Manage roadside repair
  • Oversee and manage Rail/Port pins – reservations – LFD
  • Operating with a sense of urgency while handling challenging environments

Skills Required:

  • Data entry skills; Good communication and organizational skills
  • 3 to 5 years and intermodal experience preferred

Knowledge Required:

  • DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities

Job Tags

Local area,

Similar Jobs

The UPS Store #1603

Notary Public Job at The UPS Store #1603

 ...business in the shortest possible timeApplicant will be required to pass a Department of Justice background check to qualify for Notary Public.Our Store provides a great friendly and flexible work environment.The following is a representative list of the duties and... 

Compass Group

ROUTE DRIVER - VENDING (NIGHT SHIFT) (FULL TIME) Job at Compass Group

 ...$2,500 SIGN-ON BONUS!!! We are hiring immediately for full time ROUTE DRIVER - VENDING (NIGHT SHIFT) positions. Location : DFW Airport - 2643 North Interstate 35E, Suite 200, Carrollton, TX 75006. Note: online applications accepted only . Schedule :... 

Flexton Inc.

AI Linguist Job at Flexton Inc.

Job Title: AI Linguist Location: Hybrid in Mountain View, CA Tuesday, Wednesday, Thursday mandatory. Contract 12 months Position Summary: We are seeking AI Linguists to join a diverse, interdisciplinary team focused on AI quality, evaluation, and annotation...

Jayco Talent

Electrical Superintendent (Travel) Job at Jayco Talent

 ...OSHA standards, and commercial electrical systems ~ Proficiency in Procore, Bluebeam, and construction scheduling tool Why Join Us: Competitive Salary + Per Diem and performance-based bonuses Full benefits package including health, dental, life insurance... 

Confidential

Manufacturing Supervisor Job at Confidential

We are searching for a positive, enthusiastic, and compassionate person to fill a night shift supervisory role at our northwestern, OH manufacturing location. The primary role is to supervise all aspects of the people and assign them to presses in accordance with the priority...