Customer Service/Dispatcher Job at Elsdon Group, Greer, SC

eFVuQ2xMdkpNQmp5a01wYjVOQ3prYm4r
  • Elsdon Group
  • Greer, SC

Job Description

My client is hiring for a dispatcher in Greer, South Carolina. They are looking for someone with STRONG intermodal experience in dispatching. Minimum 3-5 years in the role. The candidate must be driven and looking for career progression. The candidate must be confident with picking up new technology. Applicants must be currently in the industry and located in Greer, South Carolina.

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all business locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

  • Must exercise discretion and use independent judgement when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
  • Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
  • Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
  • Apply any additional charges including and notify customer service of changes.
  • Track/Maintain yard report, MDR, CNI, and Divisional Pool
  • Actively participate in driver recruiting and retention
  • Request rail billing
  • Processes ATP’s and Non-Productive pay. Review preliminary payroll
  • Oversee drivers HOS and ELD updating
  • Manage roadside repair
  • Oversee and manage Rail/Port pins – reservations – LFD
  • Operating with a sense of urgency while handling challenging environments

Skills Required:

  • Data entry skills; Good communication and organizational skills
  • 3 to 5 years and intermodal experience preferred

Knowledge Required:

  • DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities

Job Tags

Local area,

Similar Jobs

Cassia CONNECT

Certified Nursing Assistant - Training Provided Job at Cassia CONNECT

: Provide hands-on personal care Assist with nurse-delegated tasks such as recording vital signs and operating mechanical lifts. Enhance residents' quality of life through communication, interaction, and support with daily activities All-inclusive Comprehensive... 

Summerhill Landscapes Inc

Office Administrator Assistant (Sag Harbor, NY) Job at Summerhill Landscapes Inc

 ...We are seeking an Office Administrative Assistant to manage the front desk of our office in Sag Harbor. This is a key role for us, as this position is the companys first point of contact for our clients, partners and vendors. We are looking for an energetic individual... 

Fawkes IDM

Foreign Filing Reporting Paralegal Job at Fawkes IDM

 ...A national law firm with offices in Boston, MA is seeking a qualified and expereinced Foreign Filing Reporting Paralegal to join their team. The successful candidate will be responsible for filing patent applications, responding to Office Actions, Information Disclosure... 

LHH

Receptionist Job at LHH

 ...restore them afterward Provide general administrative assistance to departments as needed Qualifications & Experience High school diploma required; post-secondary education a plus One to two years of experience in an administrative, front desk, or client-... 

Medisys Health Network, Inc.

Epic Research Analyst Job at Medisys Health Network, Inc.

 ...Epic Research Analyst I JOB DESCRIPTION The Epic Research Analyst I will be the...  ...first 90 days, hybrid thereafter with 2 remote days. Duties and Responsibilities:...  ...new uses of information technologies that assist the functional business units in meeting...