Customer Service/Dispatcher Job at Elsdon Group, Greer, SC

eFVuQ2xMdkpNQmp5a01wYjVOQ3prYm4r
  • Elsdon Group
  • Greer, SC

Job Description

My client is hiring for a dispatcher in Greer, South Carolina. They are looking for someone with STRONG intermodal experience in dispatching. Minimum 3-5 years in the role. The candidate must be driven and looking for career progression. The candidate must be confident with picking up new technology. Applicants must be currently in the industry and located in Greer, South Carolina.

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all business locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

  • Must exercise discretion and use independent judgement when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
  • Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
  • Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
  • Apply any additional charges including and notify customer service of changes.
  • Track/Maintain yard report, MDR, CNI, and Divisional Pool
  • Actively participate in driver recruiting and retention
  • Request rail billing
  • Processes ATP’s and Non-Productive pay. Review preliminary payroll
  • Oversee drivers HOS and ELD updating
  • Manage roadside repair
  • Oversee and manage Rail/Port pins – reservations – LFD
  • Operating with a sense of urgency while handling challenging environments

Skills Required:

  • Data entry skills; Good communication and organizational skills
  • 3 to 5 years and intermodal experience preferred

Knowledge Required:

  • DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities

Job Tags

Local area,

Similar Jobs

The Spoke & Bird - All Locations

Barista Job at The Spoke & Bird - All Locations

 ...Opening for a full or part time barista, third wave coffee experience is a plus! We have locations in the South Loop, Pilsen and soon in Bridgeport. Spoke & Bird baristas make all syrups from scratch, get to work with locally sourced ingredients and have access to a... 

Ultimate Staffing

Stocker Job at Ultimate Staffing

Position Overview A growing wholesale distribution company is seeking a reliable and detail-oriented Stocker to join their warehouse team. This role is responsible for maintaining organized inventory, restocking products, and assisting with general warehouse operations...

Magic City Collectibles

Sports Live Seller & Breaker - Magic City Collectibles Job at Magic City Collectibles

 ...Type: Full-Time or Part-Time, In-Person Magic City Collectibles is excited to expand its growing team with the addition of a Sports Live Seller & Breaker. We are seeking a dynamic and personable individual who knows their way around Sports Card products and loves... 

Nysonian Inc.

Social Media Manager, Organic & Growth (In-House) Job at Nysonian Inc.

 ...About the Job Were looking for a sharp, trend-obsessed Social Media Manager, Organic & Growth (In-House) to own organic social strategy...  ...Were Looking For ~35 years of social media management experience at a high-growth DTC brand or agency ~ Proven track record... 

CyberCoders

Electrical Project Manager - Construction Job at CyberCoders

If you are a Electrical Project manager - Construction with experience, please read on! Due to growth, we are currently hiring multiple Project managers to lead our electrical projects. These individuals will be responsible for an assigned portion of the project including...