Customer Service/Dispatcher Job at Elsdon Group, Greer, SC

eFVuQ2xMdkpNQmp5a01wYjVOQ3prYm4r
  • Elsdon Group
  • Greer, SC

Job Description

My client is hiring for a dispatcher in Greer, South Carolina. They are looking for someone with STRONG intermodal experience in dispatching. Minimum 3-5 years in the role. The candidate must be driven and looking for career progression. The candidate must be confident with picking up new technology. Applicants must be currently in the industry and located in Greer, South Carolina.

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all business locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

  • Must exercise discretion and use independent judgement when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
  • Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
  • Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
  • Apply any additional charges including and notify customer service of changes.
  • Track/Maintain yard report, MDR, CNI, and Divisional Pool
  • Actively participate in driver recruiting and retention
  • Request rail billing
  • Processes ATP’s and Non-Productive pay. Review preliminary payroll
  • Oversee drivers HOS and ELD updating
  • Manage roadside repair
  • Oversee and manage Rail/Port pins – reservations – LFD
  • Operating with a sense of urgency while handling challenging environments

Skills Required:

  • Data entry skills; Good communication and organizational skills
  • 3 to 5 years and intermodal experience preferred

Knowledge Required:

  • DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities

Job Tags

Local area,

Similar Jobs

American Income Life Insurance Company

Customer Service Associate - Work From Home Job at American Income Life Insurance Company

 ...Were seeking a customer-focused professional to join a well-established supplemental benefits organization that has supported working families for decades. As the company continues to grow...  ...explaining available products and services ~ Answer questions related to existing... 

BAR Constructors, Inc.

Crane Operator Job at BAR Constructors, Inc.

 ...Job Description: Operate a hydraulic lattice boom or telescoping type crane to hoist and move materials, raise and lower heavy weights and perform other related operations. Licenses and Certifications: Valid, OSHA-recognized crane operator certification (NCCER, NCCCO... 

Advanced Professional Security

Security Guard (Armed) Job at Advanced Professional Security

 ...Advanced Professional Security is looking for a Security Guard (armed) to join our team. The Security Guard is responsible for protecting the client and assigned property from any criminal activity or trespassing. The ideal candidate will have strong written and verbal... 

Georgia Gwinnett College

Environmental Science: Lecturer - Fall 2026 Job at Georgia Gwinnett College

 ...Environmental Science: Lecturer - Fall 2026 About Us Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success,... 

Life's Abundance, Inc

Warehouse Associate Job at Life's Abundance, Inc

 ...to join our team of employee-owners at our McHenry location! This is a full-time position, with $18.91/hour starting pay, a 40-hour workweek Monday-Friday, first-shift only . There are no night or weekend shifts and employees get major national holidays off and paid...