Customer Service/Dispatcher Job at Elsdon Group, Greer, SC

eFVuQ2xMdkpNQmp5a01wYjVOQ3prYm4r
  • Elsdon Group
  • Greer, SC

Job Description

My client is hiring for a dispatcher in Greer, South Carolina. They are looking for someone with STRONG intermodal experience in dispatching. Minimum 3-5 years in the role. The candidate must be driven and looking for career progression. The candidate must be confident with picking up new technology. Applicants must be currently in the industry and located in Greer, South Carolina.

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all business locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

  • Must exercise discretion and use independent judgement when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
  • Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
  • Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
  • Apply any additional charges including and notify customer service of changes.
  • Track/Maintain yard report, MDR, CNI, and Divisional Pool
  • Actively participate in driver recruiting and retention
  • Request rail billing
  • Processes ATP’s and Non-Productive pay. Review preliminary payroll
  • Oversee drivers HOS and ELD updating
  • Manage roadside repair
  • Oversee and manage Rail/Port pins – reservations – LFD
  • Operating with a sense of urgency while handling challenging environments

Skills Required:

  • Data entry skills; Good communication and organizational skills
  • 3 to 5 years and intermodal experience preferred

Knowledge Required:

  • DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities

Job Tags

Local area,

Similar Jobs

Milevista

Entry Level Marketing Coordinator Job at Milevista

 ...is driven by creating new opportunities and expanding into new markets - all centered on delivering exceptional value to our clients....  ...Role Description This is a full-time on-site role for an Entry Level Marketing Coordinator located in Culver City, CA. The Marketing... 

Hospice of the Western Reserve

Chief Clinical Officer Job at Hospice of the Western Reserve

 ...EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP. We have a passion for purpose-driven work! Do you? JOIN OUR FAMILY! The Chief Clinical Officer will be responsible for general oversight of clinical services and operations according to established policy and procedures.... 

Alan B. Miller Medical Center

DIRECTOR OF RISK MANAGEMENT Job at Alan B. Miller Medical Center

 ...full-time at 40 hours per week, offers full benefits and a convenient day shift schedule. Job Requirements: The Director of Risk Management serves as the facility Risk Manager and Patient Safety Officer. In this role, the Director assumes responsibility and... 

Koppers Inc.

Safety Coordinator Job at Koppers Inc.

 ...as a resource for department supervisors in identifying hazards and ensuring continuous compliance with all internal and external safety regulations and requirements Coordinates all plant safety training and maintains training matrix ensuring completion and compliance... 

Body Shop fitness by design llc

Personal Trainer Job at Body Shop fitness by design llc

Company Description At Body Shop, our goal is to provide clients with a unique training experience incorporating the greatest fitness technology available in an inviting and motivating environment. Our state-of-the-art facilities are designed to help clients achieve...