Customer Service/Dispatcher Job at Elsdon Group, Greer, SC

eFVuQ2xMdkpNQmp5a01wYjVOQ3prYm4r
  • Elsdon Group
  • Greer, SC

Job Description

My client is hiring for a dispatcher in Greer, South Carolina. They are looking for someone with STRONG intermodal experience in dispatching. Minimum 3-5 years in the role. The candidate must be driven and looking for career progression. The candidate must be confident with picking up new technology. Applicants must be currently in the industry and located in Greer, South Carolina.

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all business locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

  • Must exercise discretion and use independent judgement when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
  • Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
  • Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
  • Apply any additional charges including and notify customer service of changes.
  • Track/Maintain yard report, MDR, CNI, and Divisional Pool
  • Actively participate in driver recruiting and retention
  • Request rail billing
  • Processes ATP’s and Non-Productive pay. Review preliminary payroll
  • Oversee drivers HOS and ELD updating
  • Manage roadside repair
  • Oversee and manage Rail/Port pins – reservations – LFD
  • Operating with a sense of urgency while handling challenging environments

Skills Required:

  • Data entry skills; Good communication and organizational skills
  • 3 to 5 years and intermodal experience preferred

Knowledge Required:

  • DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities

Job Tags

Local area,

Similar Jobs

AtWork - Knoxville

Glass Installer Job at AtWork - Knoxville

 ...JOB TITLE: RESIDENTIAL GLASS INSTALLER JOB TYPE: Full-time PAY: $17-$25/HR., depending on experience If you're ready to join a company that prioritizes its core values and fosters a culture of excellence, curiosity, and adaptability, we want to hear from you! This... 

Ekern Plumbing Heating & Air Conditioning Inc.

Plumber Apprentice Job at Ekern Plumbing Heating & Air Conditioning Inc.

Job Description We are looking for experience and inexperience plumbers to install, maintain, repair waste, water,and fixtures in residential and light commercial. If no prior experience we will train you. Your experience, leadership, willingness to teach, attitude, ...

120 DEGREEZ MEP Engineering

Mechanical Engineer (Multiple Levels) Job at 120 DEGREEZ MEP Engineering

 ...Job Description: Mechanical Engineer (Mechanical Drafter | Mechanical Engineer | Senior Mechanical Engineer) Location: Downtown San Diego, CA 92101 We are seeking skilled and motivated Mechanical professionals across multiple experience levels to join our team in... 

Klear Title

Outside Sales Representative Job at Klear Title

 ...Lansing, we leverage cutting-edge technology to provide flexible, secure, and efficient title services including mobile closings, Remote Online Notary Closings and hybrid closing options that meet clients wherever they are. Our forward thinking leadership values intelligent... 

Confidential Company

Receptionist Job at Confidential Company

 ...Confidential Receptionist Greenwich, CT A small, family-run real estate firm is seeking a Receptionist to serve as the warm and professional first point of contact for visitors and callers. This role is ideal for someone who enjoys working in a quiet, close-knit...