Customer Service/Dispatcher Job at Elsdon Group, Greer, SC

eFVuQ2xMdkpNQmp5a01wYjVOQ3prYm4r
  • Elsdon Group
  • Greer, SC

Job Description

My client is hiring for a dispatcher in Greer, South Carolina. They are looking for someone with STRONG intermodal experience in dispatching. Minimum 3-5 years in the role. The candidate must be driven and looking for career progression. The candidate must be confident with picking up new technology. Applicants must be currently in the industry and located in Greer, South Carolina.

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all business locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

  • Must exercise discretion and use independent judgement when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
  • Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
  • Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
  • Apply any additional charges including and notify customer service of changes.
  • Track/Maintain yard report, MDR, CNI, and Divisional Pool
  • Actively participate in driver recruiting and retention
  • Request rail billing
  • Processes ATP’s and Non-Productive pay. Review preliminary payroll
  • Oversee drivers HOS and ELD updating
  • Manage roadside repair
  • Oversee and manage Rail/Port pins – reservations – LFD
  • Operating with a sense of urgency while handling challenging environments

Skills Required:

  • Data entry skills; Good communication and organizational skills
  • 3 to 5 years and intermodal experience preferred

Knowledge Required:

  • DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities

Job Tags

Local area,

Similar Jobs

Robert Half

Digital & Social Media Listening Manager Job at Robert Half

 ...Manager, Digital & Social Media Listening Location: Altamonte Springs, FL (Remote with occasional in-person meetings / *LOCAL CANDIDATES ONLY...  ...your insights will influence brand reputation, customer experience, and strategic decision-making across the organization.... 

SUNNY DISTRIBUTOR INC.

Marketing Assistant Job at SUNNY DISTRIBUTOR INC.

 ...fitness experience and lifestyle. We're looking for a passionate Marketing Assistant to help us stay organized across a range of digital...  .... Work with the content team to coordinate assets for online marketing campaigns including requesting creatives for seasonal... 

The Hollister Group

Grants Manager Job at The Hollister Group

 ...Grants Manager A leading public health organization committed to advancing health equity and community well-being is seeking a Senior...  ...staff. Collaborate closely with Finance, Grants, and Program Directors to ensure fiscal accuracy and compliance. Provide backup... 

Lifepoint Health®

Clinical Liaison Job at Lifepoint Health®

 ...Title: Clinical Liaison Job Type: Full Time Your experience matters! At Rehabilitation Institute in South San Antonio ,...  ...position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage tailored benefit options for part... 

BHE GT&S

Intern (Treasury) Job at BHE GT&S

BHE GT&S JOB DESCRIPTION BHE GT&S has an exciting summer internship opportunity for an Accounting, Finance, Economics, or Business student within our Treasury Department at our Headquarters in Glen Allen, VA. RESPONSIBILITIES We are seeking highly motivated...