Job Description

Love Making People Happy? Join Our Team!

Location: Office at 122 N 6th Street, Brooklyn, NY

Shift: 9:30 AM – 6:30 PM with a 1-hour unpaid lunch.

Duration: Temporary Assignment extending until October 15, 2025 (no extension, but potential for holiday support).

Work Model: Hybrid – 2 days in office (Wednesdays and Thursdays), with more in-office time during onboarding and training. Option to work more days in the office if preferred.

Compensation: $ 20.00 -21.00 hour pay rate.

The Role: This is an exciting entry-level opportunity for a compassionate problem-solver to be the heart of our customer experience! As our Global Concierge, your sole mission is consumer happiness! You'll be part of our dynamic Digital Team, reporting to the Global Online Client Care Manager , and collaborating across departments to ensure every customer inquiry is resolved with care.

What You'll Do:

• Customer Champion: Be the first point of contact for email and phone inquiries regarding online orders, creations, and lab-boutiques.
• Problem Solver: Support customers with general order and product questions via email and phone within service level agreement timeframes. Assist on our Customer Service phone lines (approximately 3 hours daily) and resolve consumer cases empathetically and promptly.
• Order Alchemist: Liaise with our order fulfillment team to ensure seamless order delivery and communicate any service exceptions like delays or modifications.
• Scent Guide: Help customers on their "Scent Discovery Journey," recommending creations and assisting with site navigation, order placement, and account registration/troubleshooting.
• Organizational Ace: Monitor and maintain communication channels by categorizing requests , manage urgent consumer concerns , and maintain e-commerce logs.

What You Bring:

• Experience: 1+ years of experience in a professional office setting. Retail experience, administrative experience, and experience working in customer service online or in a call center are all highly valued. Anything involving multitasking helps!
• Soft Skills: Strong teamwork ability, active listening skills , empathy, and familiarity with our brand is a nice plus.
• Client Service Star: A natural aptitude for providing exceptional, high-touch service.
• Communication Pro: Excellent verbal, interpersonal, and analytical skills.
• Tech Savvy: Proficient with MAC OS and MS Office; Salesforce is a plus!
• Agile & Adaptable: Ability to multitask, work with urgency, and perform under pressure.
• Flexible Spirit: Willingness to work all shifts, including weekends and overtime during busy periods.

Ready to join our scented revolution? Apply Today!

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