Job Description

Job Title: Customer Service Specialist

Location: West Henrietta, NY (Onsite)

Rate: $18 per hr.

Category: Customer Service

Position Overview

Our client, a Global Financial Services company is seeking a detail oriented Customer Service Specialist.

Responsibilities:

The Customer Service Specialist will join our client's team. In this role, the individual will support clients utilizing the HireRight system for background checks and screenings. If you're skilled in communication, problem-solving, and process improvement, this role is perfect for you!

Key Responsibilities:

• Provide quality service to the clients of our client via phone, email, chat, and other communication channels.
• Follow up on outstanding items to ensure timely completion in compliance with established Service Level Agreements (SLAs).
• Develop and maintain an intermediate working knowledge of company products, industry policies, and procedures.
• Identify opportunities for process improvements and collaborate with leadership to implement solutions.
• Demonstrate proficiency in systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Accurately document all client interactions in the system.
• Serve as a mentor to less experienced team members, offering guidance and support.
• Perform data input tasks while maintaining strong organizational and prioritization skills.

Qualifications:

Education:

Ideally an Associates Degree or Higher

Experience:

Minimum of 2 years in a customer service role.

Skills:

• Strong communication and interpersonal skills.
• Proficiency in using various systems and software.
• Ability to identify and implement process improvements.
• Excellent organizational and multitasking abilities.

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!

How to apply

Interested candidates should submit their application here: mothershipcorp.com/questionnaire

Build a robust profile so we can know you well upfront:

The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.

Quick apply available here: mothershipcorp.com/apply.

We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the “who you referred you to us section” of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision!

Equal Opportunity Statement

Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a key player in delivering outstanding service. We look forward to your application!

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!

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