Customer Service Specialist Job at Insight Global, West Palm Beach, FL

dzB6QWs3bkJOaGovbE1GUTd0TyttTGov
  • Insight Global
  • West Palm Beach, FL

Job Description

Must be based in South Florida (Juno Beach)

Up to $33/hr

Looking to hire right away!

Required Skillsets:

  • Bachelor's degree in Education, Instructional Design, or related field preferred
  • 3-5 years of Customer Service Experience
  • Experience in training design and development, preferably in a technical or utility environment
  • Proficiency with eLearning authoring tools (e.g., Articulate, Rise, Canva)

Additional Considerations:

  • SAP experience strongly preferred

Job Description:

Insight Global is looking for a Training Analyst to support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back office operations. Role plays a critical part in ensuring employees are equipped with the knowledge and skills needed to successfully adopt new systems and processes, while capturing and documenting key workflows to support sustainability and ongoing reference.

Duties & Responsibilities

• Support the design, development, and delivery of training materials for SAP items impacting back office users

• Collaborate with Subject Matter Experts (SMEs) to ensure training content is accurate, comprehensive, and aligned with operational needs

• Collaborate in the development of multiple training modalities including eLearning modules, videos, simulations, job aids, and instructor-led training materials

• Facilitate instructor-led and/or virtual-led training sessions for back office end-users impacted by SAP implementations

• Support process documentation to capture workflows and system procedures

Collaboration & Stakeholder Engagement

• Partner closely with SMEs and business stakeholders to gather requirements and validate training approaches

• Work alongside internal training team members to ensure consistency and quality across all training deliverables

Job Tags

Similar Jobs

Value Creed

Event Coordinator Job at Value Creed

 ...dynamic, and creative professional to join our team as an Event Coordinator . This role is ideal for someone passionate about event planning...  ...seamless execution. Collaborate with HR, Sales, and Marketing teams to align events with business objectives. Manage event... 

Ace Hardware

Small Engine Mechanic Job at Ace Hardware

 ...Job Description : Small Engine Mechanic Reports to: Shop Manager Direct Reports : None Position Summary : The Small Engine Repair Mechanic is responsible for diagnosing, repairing, and maintaining a wide range of small engine equipment sold through the hardware... 

NextPhase.ai

Quality Systems Engineer (Medical Devices Industry) @ Andover, MA Job at NextPhase.ai

WHO WE ARE Nextphase.ai is a Data Management solution provider focused on Data Operations services for enterprise data in the cloud. We are leading the innovation agenda with our clients by delivering a portfolio of services to help them improve data quality and manage...

GS Steel

Director of Safety and Risk Management Job at GS Steel

 ...GS Steel is seeking a dynamic and strategic Director of Quality Assurance and Risk Management (DQARM) to join our leadership team. Reporting directly to the President, this position ensures the integration of AISC 207-20 certification requirements, OSHA compliance, and... 

ALEX K HSU AND JUAN P LOY MDS, PA

Certified Phlebotomist/Medical Assistant for Outpatient Clinic-Margate, FL Job at ALEX K HSU AND JUAN P LOY MDS, PA

 ...Title: Certified Phlebotomist / Medical Assistant Primary Care Location: Margate, FL 33063 Salary: $20$25/hour (based on experience) Type: Full-Time, MondayFriday, In-Person Overview: Join our busy outpatient primary care clinic in Margate! We are seeking...