Customer Service Representative Job at ProKatchers LLC, New York, NY

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  • ProKatchers LLC
  • New York, NY

Job Description

Job Title: Customer Service Representative

Location: New York, NY 10004

Duration: 02+ Months

Job Description:

  • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.
  • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support.
  • Assisting members with completion of all enrollment activities including but not limited to changing lines of business to ensure member is in the optimal plan, re-enrolling members due to administrative issues, premium payment etc.
  • Assist members with PCP selection as well as locating providers and vendor within plan’s network.
  • Providing end to end customer support to drive customer satisfaction and improve customer experience.
  • Interfacing with internal and external stakeholders to ensure complete resolution.

Job Tags

Weekend work,

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