Job Description

We are looking for a dedicated and self-motivated Customer Service Representative to join our team! We are a medical grade skincare developer with multiple retail, business to business, and private label brands. As a Customer Service Representative, you will be responsible for enhancing the customer experience, responding to customer inquiries, processing orders from our sales team, and driving repeat orders through relationship management. You will be instrumental in boosting sales growth and satisfaction among our existing customer base. We are a quickly growing company and there is potential for advancement with this position.

This is a full-time position from 8am to 4:30pm Monday through Friday.

Responsibilities

• Manage customer accounts for Induction Therapies and other skincare brands
• Provide feedback to the quality control manager to ensure product quality and customer satisfaction
• Respond to customer inquiries via phone and email
• Follow up on sales leads and identify customer needs for personalized solutions
• Build and maintain strong customer relationships to drive repeat business and loyalty
• Experience with NetSuite is a Major Plus

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