Customer Service Representative Job at Amphenol TPC Wire & Cable, Macedonia, OH

dzAvQWtibkpOQmZ6bGNGVjVOUzZrYkQ4d2c9PQ==
  • Amphenol TPC Wire & Cable
  • Macedonia, OH

Job Description

The Customer Service Representative serves as the liaison between customers, managers and sales representatives to ensure orders are entered in an accurate, timely and efficient manner. We are seeking an individual who has strong people skills and the ability to take the lead in process improvement. This position is located at our headquarters in Macedonia, Ohio, and will align with our Hybrid work model.

Responsibilities:

  • Managing calls that come into the customer service phone queue.
  • Providing customers with status updates, answers to questions and prompt resolutions of concerns.
  • Maintaining a positive, empathetic attitude towards customers, internal and external employees.
  • Willing to give feedback on and take lead of improvements for the customer service process.
  • Accurately enter orders using our ERP system and prepare required shipping documents.

Key Challenges:

  • Gain a thorough understanding of various pricing programs and product knowledge to ensure that customer’s expectations are met and exceeded.
  • Maintain accuracy in a fast-paced environment.
  • Build rapport while maintaining relationships with customers.
  • Ongoing product knowledge training.

Qualifications:

  • Associates degree and/or one to three years of Customer Service experience.
  • Must be dependable, well organized and have strong people skills.
  • Knowledge of the Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Epicor and Salesforce knowledge is a plus.

TPC Wire & Cable is an EO employer: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Tags

Work at office,

Similar Jobs

Principle Services, LLC

HR & Recruiting Coordinator Job at Principle Services, LLC

 ...Organize, Empower, and Elevate: Join us as an HR & Recruiting Coordinator! Are you a highly organized professional with an eye for detail and a passion for making systems run smoothly? Principle Services is looking for an HR & Recruiting Coordinator to support... 

Find Great People | FGP

Staff Accountant Job at Find Great People | FGP

 ...asset records - Oversee accounts payable and employee expense reports - Prepare month-end and year-end reconciliations and financial reports - Work closely with experienced accounting leaders who provide mentorship and guidance - Participate in professional... 

Fourth Floor

Sr. Production Associate Job at Fourth Floor

Our client, a fast-growing apparel company, is looking for a Sr. Production Associate to join their team in NYC! Duties and Responsibilities: Partner with suppliers to secure on-time delivery of raw materials, trims, and accessories while proactively addressing potential...

Revel Staffing

Entry-Level Medical Coding Assistant Job at Revel Staffing

 ...A confidential healthcare organization is seeking an Entry-Level Medical Coding Assistant to support administrative operations in Palm Springs, CA. This is a great opportunity for detail-oriented, analytical individuals looking to start a career in healthcare administration... 

Hanwha Vision America

Data Entry Specialist Job at Hanwha Vision America

 ...skills ~ Ability to handle sensitive information with confidentiality ~ Effective communication skills, both written and verbal ~ Ability to work independently and as part of a team in a fast-paced environment ~ Fluency in English and Conversational in Korean...