Job Description

Amphenol ( is a Fortune 500 Company and one of the largest manufacturers of interconnect products in the world. We design, manufacture and market electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems.

Customer Service Representative - Mesa, Arizona

The primary responsibilities of this position include answering phone calls and emails, entering orders and quotes into the ERP system, collaborating with engineers and product specialists, providing information to customers (which will generate additional work), and offering technical support. 

The ideal candidate should have excellent verbal and written English skills, demonstrate a team-oriented attitude, and show a strong capacity for learning. This role is best suited for an independent, outgoing, and people-oriented individual who can work well under pressure. 

Performance will be evaluated based on established annual objectives as well as feedback from territory managers (sales representatives) and customers. There may be occasional requirements to work from home after hours using a provided laptop for order entry during peak periods. 

Additionally, there are opportunities for advancement into roles such as product specialist, product manager, or marketing manager.

What does a Customer Service Representative do?

· Responding to emails, answering calls and corresponding with internal and external customers

· Preparing Quote, coordinating PCN with customers, forecast analysis and preparing book-to-ship estimates

· Organizing and responding to email RFQ enquiries, orders and technical requests

· Technical support and pricing management

· Working with product managers, regional sales managers, and internal and external customers

· Working with two major operation sites (China and India) for delivery schedules on customer orders

· Analyzing customer forecasts and working closely with planning and sourcing teams

· Other related duties as required

· Some ad hoc tasks

Aspect of Position:

· Challenge of making the order budget each month

· Satisfaction gained from meeting customer needs

· Challenge keeping up with telephone calls and paperwork

What you bring to the table

• High proficiency with desktop operating systems

• Microsoft Office computer experience

• Organizational skills

• Communication skills

• Excellent command of the English language

• Post-secondary education (diploma/degree)

• Ability to work remotely from the team in Canada & travel there occasionally 

• 1 – 5 years of customer service experience

• Knowledge of connector products or experience in electrical component industries – preferred 

• Solid Microsoft Excel skills – preferred 

• Experience with MRP systems – preferred 

Must provide legal eligibility to accept employment in the United States as required by the Immigration Reform and Control Act, providing documentation that you are a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C 1101(a)(20) and your satisfactorily completion of a drug test and background check prior to your start date. 

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