Job Description

REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:

* Fluent in Spanish

* Skills in interpersonal communications, negotiation, and conflict resolution

* Experience with customer service / support

* High comfort level and experience with consumer software applications

* Strong computer and troubleshooting skills

* Ability to work off-shift hours and occasional holidays to support the business

* Experience with data management

DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:

* Knowledge of agriculture customers

* Agriculture operations experience, including Precision Farming experience

* Prior work experience in Agriculture or Technology dealer channels

* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Contact Center is open from 5am - 5pm CST, Monday - Friday

· Occasional holidays, weekends and overtime based on the needs of the business

· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.

· Candidate will work on-site (Johnston, IA) five days a week with the option to work from home on Friday's

SPECIAL CONSIDERATIONS:

· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.

· Takes approximately 3-4 months from start date to reach full productivity.

· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.

Onboarding Attendance Policy:

Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. To determine if an absence is excused work with your direct supervisor.

Interviews will include behavioral based questioning

· Candidate will be asked to share specific examples

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