Customer Service Manager Job at Insight Global, Phoenix, AZ

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  • Insight Global
  • Phoenix, AZ

Job Description

This is a fulltime, direct hire position - $100,000-110,000

5 days a week onsite

Required Skills & Experience

  • Previous experience supporting a large fortune 100 company
  • Lead client onboarding and relationship management for strategic accounts.
  • Monitor KPIs and drive continuous improvement in service performance.
  • Develop and implement customer service protocols tailored to 3PL logistics.
  • Serve as the primary point of contact for client escalations and service inquiries.

Job Description

Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Phoenix, AZ area. This employee will lead customer engagement and service excellence at our clients brand-new 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third-party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.

Job Tags

Full time,

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