Job Description

We are seeking an experienced and dedicated Customer Service Manager to lead our customer support team. The ideal candidate will have a strong passion for customer satisfaction and a proven track record of developing and implementing effective customer service strategies. As a key member of our team, you will be responsible for enhancing the customer experience, driving continuous improvement, and ensuring our service standards are met.

Job Responsibilities

• Develop and implement customer service policies and procedures to enhance customer satisfaction and meet organizational goals.
• Lead, mentor, and support a team of customer service representatives to achieve performance targets and provide exceptional service.
• Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.
• Handle complex customer inquiries and complaints, ensuring prompt and effective resolution.
• Collaborate with other departments to address customer needs and improve service delivery.
• Stay up-to-date with industry trends and best practices to ensure the team is utilizing the most effective techniques and technologies.
• Prepare and present reports on customer service performance to senior management.

Job Requirements for Customer Service Manager

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years experience in a customer service or related role, with at least 1 years in a managerial position.
• Candidates for this position must be located within the United States. 
• Proven ability to lead and motivate a team to achieve performance targets.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism.
• Proficiency in customer service software and tools.
• Ability to analyze and interpret customer feedback and data to improve service delivery.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Compensation details: 50-55 Hourly Wage

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