Job Description

We are hiring for a Customer Service Coordinator to join our growing our team!

Job Duties:

• Collaborate with sales team to exceed customer service expectations.
• Provide accurate information on pricing, inventory, shipping costs, and delivery times.
• Respond to customer inquiries, prepare quotes, and process purchase orders.
• Serve as primary contact for customers, requiring strong communication skills.
• Learn Rapid product lines and make recommendations to customers.
• Process orders, changes, and returns following department procedures.
• Build and maintain professional customer relationships to enhance the customer experience.
• Calculate prices, discounts, shipping, and sales margins.
• Resolve customer issues, such as product quality or shipment delays.
• Identify and close opportunities for additional product sales.
• Handle administrative tasks like filing orders and updating customer information.

Qualifications:

• College degree preferred; 3+ years customer service experience or equivalent.
• Experience in distribution or packaging industry is a plus.
• Excellent communication skills, both written and verbal.
• Team player with the ability to manage priorities and change.
• Self-motivated with initiative in handling daily tasks.
• Proficient in Microsoft Office; ERP software experience a plus.
• Detail-oriented with a strong sense of urgency.

Additional Info:

• Pay range: $48-55k/yr. depending on experience
• Schedule: : 8am-5pm Monday - Friday
• Location : 100% in office
• Benefits/Perks: 401k - 50% match up to 6%, Paid Time Off + 9 Paid Holiday's, Room for internal growth, culture/People Orientated Company - monthly company events, town halls to recognize employees, team building events, etc.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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