Customer Service Coordinator Job at The Nagler Group, Bedford, MA

dzAvQmtMUEJNUmp4bDhCVTZkQzZuYnYweHc9PQ==
  • The Nagler Group
  • Bedford, MA

Job Description

Job Opening: Bilingual Customer Service Coordinator I (French-English) – Hybrid – Bedford, MA

$23–$27/hr | Long-Term Contract | Great Culture | Global Med Device Leader

We're working with a top-performing global manufacturer to identify a Customer Service Coordinator to support their Canada call center operations. This hybrid opportunity is based in Bedford, MA and offers a chance to join a stable, high-growth company with a collaborative, mission-driven team.

Position Highlights:

  • Schedule: Monday–Friday | 8:30AM–5PM | Hybrid (3 days in-office; 2 remote)
  • Rate: $23–$27/hr depending on experience
  • Location: Bedford, MA

Who We're Looking For:

  • 1+ years of customer service, call center, order management or international operations experience, preferably in regulated industries (medical device, diagnostics, biotech, manufacturing)
  • Fluent in French and English – must support Canadian operations
  • Strong Microsoft Office (Excel) skills; SAP ERP and CRM/ATS experience preferred
  • Proactive communicator comfortable with phone/video calls and email
  • Strong organizational and multitasking skills with high attention to detail
  • Bachelor’s degree preferred (Associates required)

Day-to-Day Responsibilities:

  • Process and track customer orders and inquiries via phone/email/task system
  • Act as first point of contact for product inquiries, issues, and order status updates
  • Collaborate cross-functionally with supply chain, sales, legal, HR, and technical support
  • Resolve billing, shipping, and credit discrepancies with professionalism
  • Coordinate product returns, replacements, and lot-specific shipments
  • Prepare quotes, update customer account details, and document key interactions

If you’re a bilingual (French-English) customer service professional who thrives in a fast-paced, regulated environment and values proactive, white-glove service—this is a role worth exploring.

Apply today or reach out directly to learn more! If you’re interested, please email your resume to Camie McDonnell at [email protected] for immediate consideration!

Job Tags

Long term contract, Work at office, Immediate start, Remote work, Monday to Friday,

Similar Jobs

The Choice, Inc.

Executive Assistant Job at The Choice, Inc.

Type: Direct Hire, Full-time position Job Title: Executive Assistant and Office Coordinator Location: Washington, D.C. (In-Person Monday-Thursday, Fridays are remote) Salary: 85,000-95,000 The Choice is seeking an experienced executive assistant for our client...

Barton Malow

Construction Sr. Project Manager Job at Barton Malow

 ...Project Manager (Sitework/Civil) REQ ID: 11405 Oversee construction effort to ensure project is constructed safely in accordance...  ...labor relations with field personnel, including interactions with unions Implement emergency crisis procedures and ensure staff is... 

Hope Biosciences Research Foundation

Clinical Sub-Investigator (Nurse Practitioner) Job at Hope Biosciences Research Foundation

 ...knowledge and skills. Any other matters as assigned by management. Qualifications ~ PA ( Physician Assistant) or NP (Nurse Practitioner)~ Current nursing licensure in good standing ~2+ years of previous clinical research experience ~ Strong understanding... 

Ascend Talent Solutions

Commercial Property Manager Job at Ascend Talent Solutions

 ...CPM designations ~ Strong knowledge of finance and building operations ~ Highly proficient in Microsoft Excel, Word, and Outlook, Yardi, MRI, Timberline, Building Engines, and other commercial real estate software programs. ~ Professional and exceptional leadership,... 

CRC Group

Early Career Coordinator Job at CRC Group

 ...may change from time to time. Campus Recruitment & Brand Engagement Develop and maintain relationships with universities and student organizations to build a diverse talent network. Travel, attend and represent the organization at career fairs, information sessions...