Job Description

Specialist

Customer Experience

Nickson is a Texas born venture-backed startup that is transforming the way people live in apartments. Based on a user’s online style quiz, our company designs and installs a customized on-demand living solution for rent. We are hardworking, fun loving, passionate, and love the challenges and rewards of scaling a new venture. We recently closed our Series A financing and are in rapid growth mode.

About The Role

Nickson is seeking a Specialist to join the Customer Experience Team within our fast-growing venture.

At Nickson, we count on our customer experience department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer experience specialist to join our team, managing inbound and outbound phone calls, email requests, and interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful specialist has the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner.

We pride ourselves on the amazing team we've built. The driver behind all our growth, brand, and disruptive service is the people that make Nickson. This is a key role serving as the voice and face of our company and will be integral to reinforcing our reputation for providing exceptional customer experience. This role is all about bringing the best of Nickson forward and ensuring our users have the best possible experience in all cases.

Nickson welcomes people from all backgrounds who seek the opportunity to help build a future where anyone anywhere can effortlessly have a place to call home. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Within Nickson, our People are our most important and valuable assets, and the Customer Experience Specialist will be tasked with:

• Managing a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.
• Identifying and addressing customer needs with a goal of complete satisfaction.
• Providing expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers.
• Meeting customer service department sales targets, generating sales leads when opportunities arise.
• Following company communications guidelines and procedures under minimal supervision.
• Recommending improvements to processes for improved company efficiency.
• Working cross-functionally across teams and departments to ensure a smooth product delivery.

Who You Are

Action-oriented, results driven team player. Excellent written and oral communicator. Enjoys working in a fast-paced environment. Critical thinking people person. Ability to prioritize and complete multiple tasks in a timely manner. Strong attention to detail. Highly organized with the ability to hit the ground running but knows when to ask for assistance.

What You Can Do

• Build expert and dynamic knowledge of company products and services.
• Research information using available resources to satisfy customer inquiries.
• Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships.
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.
• Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services and seizing opportunities to sell products and services whenever possible.
• Maintain daily log and document issues and resolutions in an electronic database for sales and executive management teams to review.

Qualifications

• Bachelor’s degree
• Successful experience in a corporate environment
• Strong written and verbal communication skills, including active listening and clear articulation
• Ability to solve problems and alleviate conflicts or escalate tactfully
• Ability to multitask, manage time, and prioritize
• Able to work individually and as a team

Nickson Values

• Honesty and Integrity above all
• Great results start with great plans
• Always be learning
• Details are everything
• Focus on results
• Act like an owner

Compensation

From $50,000/yr + Bonus

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