Customer Complain Specialist Job at HireTalent - Staffing & Recruiting Firm, Salt Lake County, UT

d2t6S2tiblBOeHJ4a01OWDdkUzhtYi84emc9PQ==
  • HireTalent - Staffing & Recruiting Firm
  • Salt Lake County, UT

Job Description

Job Title: Customer Complaint Analyst

Location: Salt Lake City, UT (Hybrid)

Duration: 6 Months

Shift: 1st Shift | 9/80 Schedule

Job Summary:

The Complaint Analyst is responsible for reviewing, processing, and analyzing customer complaint data to ensure accuracy, completeness, and compliance with quality and regulatory requirements. This role partners closely with Customer Service, Clinical, Regulatory, and Quality teams. Training and onboarding will be onsite; work-from-home eligibility may be approved based on performance.

Key Responsibilities:

  • Review and process customer complaints and escalations in a timely manner
  • Ensure complete and accurate complaint documentation per Quality System requirements
  • Triage and route complaints to appropriate teams for investigation
  • Maintain complaint data, metrics, and reports
  • Support complaint investigations and internal teams
  • Identify improvement opportunities and assist with training as needed
  • Maintain compliance with FDA and company regulations

Qualifications:

  • Associate’s degree or equivalent experience
  • 1–2 years of experience handling customer complaints in an FDA-regulated medical device environment
  • Strong analytical, organizational, and problem-solving skills
  • Knowledge of FDA complaint reporting (21 CFR 803) preferred
  • Excellent written and verbal communication skills
  • Proficiency in MS Word, Excel, and PowerPoint
  • Ability to work effectively in a regulated, compliance-driven environment

Job Tags

Shift work, Day shift,

Similar Jobs

ColumbiaCare Services

Mental Health Associate Job at ColumbiaCare Services

 ...Vision plans ~ Flexible Spending Account ~ Generous Paid Time Off ~ Whole Health & Wellness Reimbursement Program ~...  ...optional program. Work Schedule: Day, Swing, and Night shifts available up to Full Time (TBD in interview) What Youll Make $19.00 -... 

LG Energy Solution

Senior System Integration Engineer Job at LG Energy Solution

 ...Senior System Integration Engineer Westboro, MA - Hybrid 3 days in office Company Overview LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers... 

Landelion Inc

Marketing Associate (Cross-Border Focus) Job at Landelion Inc

 .... Unlike local digital agencies, we specialize in two-way international expansion: Helping international companiesespecially U.S. enterprises...  ... Landelion Brand Growth Drive lead generation through SEO, ads, email campaigns, and content marketing Build and... 

Synergis

Exchange 365 Engineer Job at Synergis

 ...Exchange/365 Cloud Engineer Location: On-site initially (full remote after ramp-up) Type: Contract to Full-Time About the Role We're looking for a hands-on Exchange/365 Cloud Engineer to join a small, high-performing engineering team supporting a large, complex... 

Atlas International, Inc

Administrative Assistant - Processor Job at Atlas International, Inc

 ...Job Posting: Administrative Assistant - Order Processing & Logistics About Atlas International, Inc. Established in 2005, Atlas International, Inc. is a dedicated leader in superior kitchen and bath products, including popular brands like ARIEL Bath (known for high...