Job Description

Become a Community Associate at Provident1898!

Who We Are: Provident1898 ( is a co-working community of diverse entrepreneurs, innovators, and artists who are passionate about building a more progressive and equitable workplace. Located in Downtown Durham in the historic landmark NC Mutual Life Insurance building and inspired by Durham’s legacy of Black business success, our tenets of diversity and inclusion are embedded in our DNA from the soil all the way up. Provident1898 offers Class A coworking and dedicated suites with shared amenities for solo entrepreneurs all the way up to company teams.

Who You Are: 

• You enjoy making people feel welcomed.
• You take pride in creating a fun, yet professional environment.
• You are passionate about details.

What You Will Do:

• You will be the first face that greets members and guests upon entering the coworking space.
• You will make sure the facility amenities are proactively maintained for a high-quality member experience.
• You will assist new members joining the community to learn the ropes and will help trouble-shoot issues for members as needed.

Below is a full job description.

JOB DESCRIPTION

Job Title: Community Associate

Work Location: Provident1898, 411 West Chapel Hill Street, Suite C2, Durham, NC 27701

Work Schedule: Part-time. Weekdays, excluding holidays. 20 hours per week, with majority of hours between 8:30am-2:30pm M-F, and occasional evenings

Compensation : Starting at $18/hour.

Reports to: Community Manager

Job Duties: The Community Associate will be primarily responsible for assisting new members joining the Provident1898 community and ensuring the shared workplace services and facilities are proactively maintained for a high-quality member experience. The following are the primary job duties; other duties may be assigned by virtue of the position:

• Being physically present in the space according to an agreed schedule 
• Serve as front desk concierge including greeting members and guests and notifying members of visitors
• Onboard and orient new members following a hand-off from Community Manager
• Trouble-shoot member issues, including real-time assistance as well as creating/maintaining self-help guidance/signage
• Receive and distribute member mail and packages
• Track and restock inventory of office and kitchen supplies
• Keep the common areas organized and tidy, including signage, furniture arrangements, clean surfaces, and indoor plant maintenance
• Input and track facility work order requests with building management
• Support Community Manager to create community relationships among/with members through in-person and digital activities
• Support Community Manager with external (non-member) events
• Monitor Provident1898 social media and digital footprint for customer engagement opportunities

Job Qualifications:

• Experienced with member services, hospitality, or other in-person customer services role
• Able to work in person at the Provident1898 facility
• Preference for candidates with experience with social media and digital marketing
• 18 years or older, with reliable transportation, and an iPhone or Android smartphone

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