Job Description

Client Service Advisor – Commercial Lines Insurance

East Syracuse, NY | Full-Time | Monday – Friday |

About the Role

If you're in the commercial lines insurance industry, and looking for a positive change, come experience the difference on our growing team! We are seeking a detail-oriented and motivated Client Service Advisor to join our growing organization. If you are looking for a better environment, stronger support, and real opportunity for growth, this is an opportunity to join a team where your contributions matter.

We’re hiring a Client Service Advisor who is detail-oriented, highly organized, and passionate about delivering high-quality service to commercial insurance clients. In this key client-facing role, you’ll partner with internal teams to support account retention, manage policy needs, and ensure timely, accurate client solutions.

What You’ll Do

• Serve as a trusted client contact for day-to-day insurance service matters
• Collaborate with Sales, Marketing, and Claims teams to support retention and growth
• Handle policy changes, certificates, renewals, and client communications
• Assist with compliance reviews, carrier relations, and service improvements
• Support escalations and occasionally travel to client sites

What We’re Looking For

• 5+ years of experience in Commercial Insurance (Required)
• Active New York State Property & Casualty License (Preferred)
• Strong interpersonal and communication skills
• Detail-oriented, responsive, and highly organized
• Proficient in policy service, client interaction, and carrier coordination
• Must have a valid New York State Driver’s License

Why You’ll Love It Here

• Recognized as one of CNY’s Best Places to Work
• A culture of integrity, accountability, and transparency
• Competitive salary and benefits
• Opportunity for hybrid/remote work after 90 days (for qualified candidates)
• Supportive leadership and a collaborative environment

Benefits

• 401(k) with company match
• Health, dental & vision insurance
• Paid time off
• Bonus opportunities

If you’re ready to take your career to the next level in a positive, high-performance environment, we’d love to hear from you.

Apply now and make a meaningful impact with a team that values your expertise.

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