Job Description

About US Tech Solutions

US Tech Solutions is a global workforce solutions and technology services company with a presence in North America, Europe, Latam and India. We’ve built a highly successful staffing and workforce solutions business, and we are now investing aggressively in next-generation IT services and global outsourcing —with a particular focus on AI-driven solutions and modern delivery models.

We’re looking for a game-changing COO to help us scale from a strong foundation into a next-generation global services company.

Role Overview

The Chief Operating Officer (COO) will be a transformational, hands-on leader responsible for:

• Driving rapid growth in our IT Services business (applications, digital, cloud, data/AI, managed services), and
• Strengthening and scaling our existing staffing and workforce solutions business.

You will own strategy + execution , build teams at speed, and architect a global delivery model leveraging our strong presence in India and other global locations. This role is perfect for a senior leader from the IT services / global outsourcing industry who is ready to build the “services company of tomorrow” with a strong AI-first mindset.

Key Responsibilities

1. Strategy & Transformation

• Develop and own a multi-year business plan to transform US Tech Solutions into a leading next-generation global IT services and outsourcing provider , while strengthening our staffing and workforce solutions core.
• Define a clear operating model that integrates staffing, managed services, and IT services into a cohesive go-to-market.
• Identify and prioritize high-growth service lines (e.g., cloud, data, AI/ML, automation, digital engineering) and build a scalable playbook for each.
• Lead organizational transformation: structure, processes, governance, KPIs, and culture to support high growth and operational excellence.

2. IT Services Growth & P&L Ownership

• Take full P&L responsibility for the IT Services business, with aggressive growth targets (revenue, margin, utilization, CSAT).
• Build and scale service offerings, solution accelerators, and repeatable delivery models aligned with market needs and our existing client base.
• Partner with Sales, Account Management, and Marketing to:
• Craft compelling value propositions and solution narratives
• Drive cross-sell and up-sell into existing staffing clients
• Win net new enterprise logos.
• Establish pricing, contracting, and deal governance for IT services and outsourcing engagements.

3. Global Delivery & Outsourcing Model

• Architect and optimize a global delivery model , with heavy leverage on our India operations and other cost-effective global locations.
• Set up / refine delivery centers (India and other locations) for scalability, quality, and cost efficiency.
• Ensure robust delivery governance : SLA/OLA frameworks, quality standards, risk management, and continuous improvement practices.
• Integrate onsite–offshore–nearshore models to maximize value and responsiveness for clients.

4. AI-Driven & Tech-Savvy Operating Model

• Champion AI and automation across:
• Our service offerings (AI-enabled solutions for clients), and
• Our internal operations (delivery efficiency, quality, forecasting, talent management).
• Work with technology and product leaders to define and scale AI-powered services, accelerators, and platforms .
• Foster a data-driven culture , using analytics to drive decisions on delivery performance, client health, and operational improvements.

5. Team Building & Leadership

• Rapidly hire, build, and scale high-performing teams across:
• IT Services leadership (Practice Heads, Delivery Leaders, Solution Architects)
• Global Delivery management (India and other locations)
• Supporting operations roles.
• Attract senior talent from leading global IT services/outsourcing companies who align with a “builder” mindset , not just a maintainer mindset.
• Build a culture of ownership, urgency, and excellence —where leaders and teams are outcome-focused, entrepreneurial, and client-obsessed.
• Coach and mentor emerging leaders; implement clear career paths, incentives, and performance measures.

6. Cross-Functional Collaboration

• Partner closely with the CEO and Executive Team to align strategy, investments, and organizational priorities.
• Work with Finance to set realistic, aggressive financial plans and to monitor performance with clear dashboards and KPIs.
• Collaborate with HR/Talent to ensure a robust talent acquisition, training, and retention engine for both IT services and staffing operations.
• Align with Sales & Marketing to present a unified story to the market and to ensure operational readiness for every major campaign and client commitment.

7. Governance, Quality & Client Success

• Implement strong operational governance : QBRs, portfolio reviews, delivery risk reviews, and client health checks.
• Drive consistent, high-quality delivery across all engagements, with measurable improvements in CSAT, NPS, and referenceability.
• Establish and monitor key metrics : revenue growth, gross margin, utilization, delivery quality, on-time delivery, client retention, and employee engagement.
• Act as an executive sponsor for strategic clients and be directly involved in major pursuits, renewals, and escalations.

What We Expect in the First 6–12 Months

First 90 days

• Deeply understand our current business, clients, delivery capabilities, and gaps.
• Identify areas of improvement in the current models and build short term growth plans.
• Present a diagnostic and initial 12–24 month transformation roadmap to the CEO and Board.

First 6 months

• Finalize and present a detailed business plan and operating model for IT services growth and global delivery (with clear milestones, org structure, and investment asks).
• Build or align a core leadership team for key service lines and global delivery.
• Deliver strong growth in existing business and build predictable growth strategies.

First 12 months

• Demonstrate tangible revenue and margin uplift in IT services while significantly improving staffing/workforce solutions performance.
• Show clear progress toward building a next-gen, AI-led global services platform .

Ideal Candidate Profile

Experience

• 15+ years of experience in the IT services / global outsourcing industry , with at least 5–7 years in senior operational leadership (COO, Business Unit Head, Global Delivery Head, or similar).
• Proven track record of scaling IT services businesses aggressively (e.g., significant revenue growth over a 2–5 year horizon).
• Deep experience with global delivery models , including:
• India-based delivery centers
• Onsite–offshore–nearshore delivery
• Large enterprise clients in the US and global markets.
• Background in or strong exposure to staffing / workforce solutions / managed services is a plus.
• Demonstrated success in building teams from the ground up and driving transformation in a mid-to-large-scale organization.
• Experience shaping or launching AI-enabled / digital offerings within an IT services or outsourcing context.

Skills & Competencies

• Strong strategic thinker with the ability to move quickly into hands-on execution .
• Exceptional operational leadership : process design, delivery governance, metrics, and continuous improvement.
• Deep understanding of IT services P&L , pricing, contracts, and commercial models.
• Strong client-facing presence : able to engage with C-level stakeholders, present complex solutions, and act as an executive sponsor.
• Tech-savvy : comfortable discussing modern architectures, cloud, data, AI/ML, automation, and tooling at a meaningful level.
• Excellent people leadership : hiring, coaching, driving accountability, and building culture across geographies.

Personal Attributes

• Self-starter and builder – thrives in environments where structure needs to be created, not just managed.
• Transformational mindset – challenges the status quo and is eager to build the “outsourcing model of tomorrow.”
• Outcome-obsessed – focused on business impact, not just activity.
• High integrity and transparency – strong ethical compass, open communication.
• Global mindset – comfortable leading cross-cultural, distributed teams and traveling as needed.

How to Apply / Next Step

Interested candidates should be prepared to:

• Share a brief portfolio of relevant transformation stories (businesses they’ve scaled or turned around), and
• Present a high-level business plan and strategy for how they would:
• Grow US Tech Solutions’ IT services business aggressively, and
• Integrate and elevate our staffing and workforce solutions into a unified global value proposition.

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