Title – Call Center Customer Service Professional - II
Location – Alpharetta-GA-USA :: Hybrid
Duration – 03 + Months and Possibility Extension
Bachelor's degree or Minimum 3 years of customer service experience required
* Multiple systems knowledge (ECPD, ACSS, WFM)
* Excellent analytical & problem solving skills
* Strong interpersonal skills
* Excellent organizational and time management skills
* Professional verbal and written communication skills
* Strong commitment of Quality Assurance
* Ability to handle multiple tasks
* Proficient in Microsoft Office products (Excel, Word, and PowerPoint)
* Knowledge/Experience in a high volume, production environment
* Excellent customer focus skills
* Business Hours of operation, Monday – Friday 7:00 am - 7:00 pm, subject to change based on business needs.
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