Job Description

Fiddleheads Coffee Roasters has an incredible opportunity for a person that is passionate about leadership. We are looking for someone to lead all aspects of one of our cafes, including their team in our mission of astonishing our customers. If you thrive in team leadership/development roles and are driven to produce results, we hope this opportunity excites you!

About Us:

Founded in Thiensville, WI, Fiddleheads is a family-owned specialty coffee company with eight cafes, a “small-batch” coffee roastery, and our own artisan bakery.

Since Fiddleheads first opened in 1996, we have grown and transformed; however, our commitment to providing our customers with a unique and exceptional experience remains unchanged. Our passion for excellence is evident as we provide our customers with the finest quality products and services in the industry. From hand-selecting the highest caliber green coffee beans from across the globe, to developing the finest bakery, breakfast and lunch items, to hiring, training, and developing our incredible team of baristas and café leaders, everything we do is done to ensure that every person leaving our cafes feels at least 1% better than they did entering.

This position’s starting pay is $50,000-$60,000, depending on years of management experience. Additionally, an annual incentive bonus will be constructed, paid quarterly, based on your ability to successfully manage KPI’s (key performance indicators) such as: number of tickets, average ticket price, net operating income and cost of goods sold. The incentive is designed to pay at least $10,000 and may rise to $15,000+ based on achieving or exceeding the KPI’s outlined.

Additional benefits include: flexible scheduling, PTO, health care benefits, free coffee, and employee discounts.

Position Overview - Café Managers at Fiddleheads are committed to customer astonishment first and foremost. They foster an environment of teamwork and cooperation amongst our baristas to ensure optimal service is provided to our customers. As a Café Manager, you are responsible for the smooth running of day to day operations in the café, including weekly ordering and inventory/cash management. Through your leadership and ongoing training of team members, your presence as a Café Manager will guide your team in setting Fiddleheads apart in the minds of our customers. As a Café Manager, you will report to the Direct of Operations.

Responsibilities -

• Customer Astonishment
• Create and lead a positive and constructive team atmosphere among baristas
• Maintain the ongoing supervision and training of all baristas within the café
• Nurture friendly relationships with customers to increase loyalty and boost our reputation
• Advise baristas on best ways to resolve issues with customers while delivering excellent service
• Manage day to day operations of the café: cash management and handling, ensuring all café areas are clean and tidy, develop and maintain team accountability and improvements that adhere to Standard Operating Procedures (SOP’s)
• Know all aspects of our operations withing the café and successfully respond to any/all gaps or interruptions in our service due to staffing issues and emergencies
• Assist in identifying café talent needs, team development and promotions
• Develop efforts to increase sales within your operation through superior customer satisfaction and actively promoting all Fiddleheads products
• Take a daily active role in bar operations, kitchen duties, and serving customers
• Perform other duties or projects as assigned

Job Requirements -

• Passionate about customer service
• Ability to lead an efficient team in a high-energy and fast-paced environment
• Strong communication and organization skills
• Flexibility in scheduling
• Ability to be on your feet for long periods of time
• Previous management experience required
• ServSafe Certified or ability to be certified

Qualifications:

• Customer Service
• Food Service
• Leadership
• Management
• Organizational Skills
• Restaurant Experience
• Restaurant Management
• ServSafe

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