Job Description

JOB SUMMARY:

Responsible for partnering with business units across the organization to understand and document capabilities needed to address business challenges. Work closely with Project Managers to review assigned business processes from end-to-end to identify and address operational, financial and technological risks.

POSITION RESPONSIBILITIES:

• Document system requirements including integration between multiple systems, define scope and objectives, and assist in the creation of system specifications that drive system development and implementation
• Evaluate user requests for system automation to determine feasibility and technical requirements. Facilitate meetings and workshops that involve eliciting business requirements and liaising with users. Work with business and IT Team members to map existing processes and design improved ones.
• Assess and analyze existing processes and data to identify improvement opportunities and present findings to stakeholders for discussion
• Work with stakeholders throughout the entire life-cycle of projects to define, design, and implement software solutions.
• Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
• Identify improvement opportunities (proactive and reactive)
• Conduct cost benefit analysis and build business case to seek financial approval for solution implementation
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
• Meet with project team regularly to review project deliverables and deadlines
• Develop and execute test plans
• Manage and monitor buy-lists; Track REQs/POs to ensure timely delivery and follow-up to alleviate project risks

KNOWLEDGE AND EXPERIENCE:

EDUCATION: Bachelor’s Degree in information technology, business administration, hotel management or related field of study or any equivalent combination of experience and skills.

EXPERIENCE: 3-5 years of experience in business process design or requirement, gathering and translating business requirements for development, using Agile and/or Waterfall methodologies experience. Travel or hospitality web/reservation system experience preferred.

KNOWLEDGE & SKILLS: Understanding of applications such as Microsoft Suite, Clarity, Monday.com, LucidChart, JIRA, and project management tools). Ability to deal effectively with multiple priorities under tight deadlines by setting the appropriate expectations. Strong written and oral communication skills. Strong technical skills, and/or highly skilled user of reservations application used within the enterprise

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