Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

eFVmRmtyN09NQmp4bXNCYjVkTzZtN2ov
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

Habasit

Maintenance Technician Job at Habasit

 ...What will you be doing?~ Preventative maintenance and repair of mechanical, electrical, and Habasit specific equipment. Things...  ...for machines and maintain spare part inventory. Maintain building and all maintenance contracts, such as cleaning services, landscaping... 

PAM Transport

Student Driver Recruiter Job at PAM Transport

 ...safety department specified documentation processes and procedures to ensure DOT compliance Route concerns or questions from current drivers to the appropriate department Handle recruitment oriented special projects as assigned by the department leader What makes... 

TrueCare

Call Center Scheduling Manager- Healthcare-In person Job at TrueCare

 ...passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Call Center Scheduling Managerand help make a meaningful impact in the lives of patients who need it most. Your Role & Impact The Call Center... 

Kaiser Permanente - Southern California Permanente Medical G...

Obesity Medicine Physician Job at Kaiser Permanente - Southern California Permanente Medical G...

 ...Obesity Medicine Physician Opportunities Full-Time | Southern California $75,000 Advance on Pay Bonus PSLF Eligible SCPMG is a...  ... Board Certified or Board Eligible in Family Medicine or Internal Medicine and Have completed an Obesity Medicine fellowship... 

Guardian Angel Senior Services

Home care for senior citizens. HHA. LNA. Homemaker Job at Guardian Angel Senior Services

 ...FLEXIBLE SCHEDULES + FREE TRAINING! Start your career as a Home Health Aide or LNA with Guardian Angel Senior Services . No degree needed just compassion, dependability, and a desire to help others live safely at home. &##128222; (***) ***-****&##128187; Apply...