Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

eFVmRmtyN09NQmp4bXNCYjVkTzZtN2ov
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

LaCour's Carpet World

Sales Consultant Job at LaCour's Carpet World

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. Responsibilities Flooring and Custom Window Treatment Sales. Qualifications Ideal Candidate will have a genuine love of working...

Total Quality Logistics

Entry Level Recruiter Job at Total Quality Logistics

 ...System (Avature) Process paperwork regarding onboarding and dispositioning candidates with a high level of accuracy What you need: Elite work ethic, 100% in-office Strong customer focus The ability to work with the latest technologies The desire to be a... 

The Axel Group, LLC

Event Planner Job at The Axel Group, LLC

We are seeking a passionate and dynamic Lifestyle and Activities Coordinator (Events Planner) to join our clients growing team in Daytona Beach, FL! This position will play a key role in fostering a vibrant community atmosphere by managing and promoting a variety of...

Samsung E&A America Inc.

General Affairs Admin Job at Samsung E&A America Inc.

Location Taylor, TX ESSENTIAL DUTIES AND RESPONSIBILITIES This role is responsible for managing the administrative, commercial, financial, and local aspects of the Samsung E&A project site. Key areas include office administration, accommodation, vehicle...

BBC Pump and Equipment Company, Inc.

Outside Sales Representative Job at BBC Pump and Equipment Company, Inc.

 ...company looking for the right people to help our team grow. Role We are seeking a motivated and results-driven Outside Sales Representative to join our dynamic Commercial sales team. In this role, you will be responsible for developing and maintaining...