Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

eFVmRmtyN09NQmp4bXNCYjVkTzZtN2ov
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

Sightpath Medical

MoFe Engineer I Job at Sightpath Medical

 ...MoFe Engineer I Location Main Street, Erie, PA, 16501, United States Job Category SPM-3010 Requirements MoFe Engineer Are you an innovative Field Service Engineer with a passion for cutting-edge technology? Join Sightpath Medical, the premier provider... 

Integrated Real Estate Group

Executive Director in Training Job at Integrated Real Estate Group

 ...Executive Director in Training Our company is always looking to grow and develop our talent from within, and the Executive Director in Training position is a great way for one to learn what it takes to be a leader in the Senior Living industry. This opportunity is... 

Gallagher

Area Vice President - Employee Benefits Job at Gallagher

 ...and presentation skills. Keen problem solving skills, focusing solutions on the root cause. Behaviors: Successfully manages...  ...communities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better... 

AMG Specialty Hospital - Las Vegas

Hospital Cook Job at AMG Specialty Hospital - Las Vegas

Performs assigned duties under the direct supervision of the Dietary Manger. Prepares patient and guest trays in compliance with dietary specifications prudent to all diets. Cleans and sanitizes utensils, equipment, and station after each mealtime and as required. Assist...

Advantage Technical

P6 Scheduler Job at Advantage Technical

 ...Location: Childress, TX (100% on-site) Type: Long-term Contract (2+ years, ongoing) Schedule: 7 days/week 12 days on, 1 day off Pay: $60/hr + $125/day per diem Job Summary We're seeking an Industrial Scheduler with expert-level Primavera P6 skills to support...