Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

eFVmRmtyN09NQmp4bXNCYjVkTzZtN2ov
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

Primero School District RE-2

Teacher 3rd Grade 2025-2026 School Year Job at Primero School District RE-2

 ...appropriately certified and/or licensed in the State of Colorado as provided by law. # Licensed staff must be qualified for the area and grade level in which they perform meeting Colorado Department of Education accreditation standards. # Excellent human relation skills... 

CraigCecilio.com

Investor Relations Manager - AI Investment Platform Job at CraigCecilio.com

 ...directly with Craig Cecilio and engage with high-net-worth individuals (net worth ranging from $2.5M to $100M) to help them discover investment opportunities. Were looking for someone who embodies the same grit, grind, and do, learn, grow philosophy that defines... 

Hyperion Solutions

Senior Accountant Job at Hyperion Solutions

 ...Bachelors degree in Accounting-2 or more years of public accounting experience-2 to 7 years of accounting experience in a manufacturing environment-Strong knowledge of inventory accounting-Ability to travel up to 25% to site locations PIe843f7c87340-30492-38518203... 

Steuben Foods Inc.

Principal Scientist Job at Steuben Foods Inc.

 ...ingredients from plant raw materials using analytical techniques (HPLC-MS, SDS-PAGE, spectrophotometry, etc.). Apply advanced soft matter science to develop differentiated structured foods through emulsification, gelation, foaming, crystallization, and related approaches.... 

Diverse Marketing

National Account Manager Walmart Job at Diverse Marketing

 ...products to market and drive growth at major retailers with Walmart being a key focus. Our Bentonville, AR office continues to see...  ...wide variety of vendors across exciting product categories. Be part of a growing, high-energy team with deep roots in the...