Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

eFVmRmtyN09NQmp4bXNCYjVkTzZtN2ov
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

St. John Knits

Keyholder Job at St. John Knits

The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES Consistently achieves or exceeds monthly sales and KPI goals Actively develops...

Events Unlimited

Event Technician - Stage Hand Job at Events Unlimited

 ...build custom creations for special events, and produce all kinds of solutions as needed for our customers. Event Furniture Rentals - Staging - Room Design - Room Builds - Event Design - Decor - Floral - Theming - Game Rentals - Tent Rentals - Event Rentals -... 

Dempsey Construction, Inc.

Drywall Foreman Job at Dempsey Construction, Inc.

JOB TITLE: Drywall/Framing Foreman SALARY RANGE: $40-$50/hr based on experience BENEFITS: Generous PTO, 401k, Holidays, Medical, Dental, Vision OUR COMPANY WE ARE GENUINE BUILDERS OF PEOPLE AND PLACES. Were a San Diego based company who builds differently...

Insight Global

Operational Specialist Job at Insight Global

 ...Job Title: Robotics Operations Specialist Location: Rochester, MN (fully onsite) Pay: Mid-to-high $20s/hour Duration: 6-month contract...  ...medical setting. - Experience working alongside autonomous mobile robots. Job Description: Serve as an active, hands-on... 

The Phoenix Group

Information Technology Engineer Job at The Phoenix Group

 ...Mid-Level IT Engineer Location: New York, NY (Onsite 5 days/week, remote during summer months) Experience: 4+ years Salary: $180,000$250,000 all-in (flexible) About the Role: A growing finance firm is seeking a versatile Mid-Level IT Engineer to join...