Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

eFVmRmtyN09NQmp4bXNCYjVkTzZtN2ov
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

The Jacobson Group

Data Migration Analyst Job at The Jacobson Group

 ...specialty retail insurance platform is looking to bring on a Data Migration Analyst for a six month temp to hire role. This person will play a...  ...Identify potential risks and issues related to migration and work on mitigation strategies. Perform data validation and quality... 

The Goodkind Group, LLC

Junior Planner/Sales Assistant Job at The Goodkind Group, LLC

 ...Position: Junior Planner / Sales Assistant Overview Were looking for a numbers-driven Junior Planner to support the Swimwear division. This role is ideal for someone analytical, detail-oriented, and comfortable working with large data sets. You will work closely... 

Marriott International

Banquets Server On Call Job at Marriott International

 ...POSITION SUMMARY Our jobs aren't just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Guest Event Experts are skilled in a wide range of event functions with responsibility for making sure... 

Eximia Research

Clinical Research Assistant Job at Eximia Research

 ...Clinical Research Assistant The Clinical Research Assistant assists the Clinical Operations Team at our Encino, CA location in a multi-functional capacity to carry out all assigned tasks associated with the collection, documentation, and maintenance of clinical data... 

Robert Half

AI Engineer - Agentic & Generative AI Job at Robert Half

 ...data versioning (e.g., Feast, DVC), and MLOps workflows Browser automation software such as PlayWright Background in: AI security, privacy, and compliance (PII handling, SOC2, GDPR considerations) A/B testing and online experimentation for AI features....