Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

eFVmRmtyN09NQmp4bXNCYjVkTzZtN2ov
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

Jupiter Bach

Assemblers for Wind Turbine Plant - Brighton CO Job at Jupiter Bach

 ...Join the Jupiter Bach Team and help create American jobs in an exciting industry: Our mission is to help the wind turbine industry increase the global share of sustainable energy. Thats why we are Devoted to wind ! We are a dynamic organization with interesting, versatile... 

Russell Tobin

MECM Consultant Job at Russell Tobin

 ...Position- MECM Consultant Location- Austin, TX 78758Scottsdale, AZ 85258Omaha, NE 68154Chicago, IL 60654 5. San Jose, CA 95131 Onsite Role 5 Days / week based out of Customer Office. Order of Preference: Job descriptions: Required Skills & Experience:... 

Oshman Family JCC

Athletic Trainer Job at Oshman Family JCC

 ...+ potential travel stipend The Job: Are you a certified athletic trainer looking for an opportunity to work at an engaging summer...  ...temporary position. Food, lodging, camp gear, comprehensive staff training, and days off are included as part of the compensation package.... 

Ampstek

Fullstack Java Developer (Only USC and GC on W2) Job at Ampstek

 ...Title : Java Full stack Developer Location: Weehawken, NJ (Day 1 Onsite) (Local) (F2F) Minimum Years of experience: 10+years Job Description 8+ years Full Stack Developer to design and develop robust, scalable, and high-performing web applications. The ideal... 

US Tech Solutions

Chief Operating Officer - Global IT Services Experience Job at US Tech Solutions

 ...delivery centers (India and other locations) for scalability, quality, and cost efficiency. Ensure robust delivery governance : SLA/OLA frameworks, quality standards, risk management, and continuous improvement practices. Integrate onsiteoffshorenearshore models...