Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

eFVmRmtyN09NQmp4bXNCYjVkTzZtN2ov
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

Jobility

Event Marketing Manager Job at Jobility

 ...Description: The Event Operations team within the Facilities & Hospitality Department is seeking an experienced and highly skilled Marketing Manager for a 6-12 month temporary position with the possibility of renewal. This position will work closely with event team members... 

Petroplan

Document Control Specialist Job at Petroplan

 ...tracking, and archiving of engineering documents, requisitions, purchase orders, ITPs, and inspection reports. - Expedite and oversee review cycles for company, contractor, and supplier documents; maintain complete and accurate revision history. - Support the handover... 

Insight Global

Document Control Specialist Job at Insight Global

Job Title: Document Control Specialist Day to Day: Insight Global is looking for a Document Control Specialist for a utility component manufacturing client in Orange County. As the Document Control Specialist, you'll play a crucial role in developing and implementing...

RSM US LLP

State and local tax - automation Job at RSM US LLP

 ...inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM. At RSM, interns work with large and small companies in various industries. They develop strong working relationships with clients... 

Cassia CONNECT

Certified Nurse Assistant (CNA) Job at Cassia CONNECT

 ...Begin a fulfilling career as a Certified Nursing Assistant (CNA) at Park View Care Center and make a meaningful impact! At Park View Care...  ...our everyday tasks, ensuring that work is always a pleasant experience. By joining us, you'll not only embark on a rewarding...