Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

eFVmRmtyN09NQmp4bXNCYjVkTzZtN2ov
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

38° North Latitude Builders, Inc.

Casework and Millwork Designer Job at 38° North Latitude Builders, Inc.

 ...constructive teamwork Willingness to learn and adapt to situations Start: Immediately Type : Full-Time or Part-Time Location: San Rafael, CA Salary: Based on experience Schedule : Monday Friday, 6:30am 3:00 pm Benefits: Medical, Dental, Vision... 

The Goodkind Group, LLC

Junior Planner/Sales Assistant Job at The Goodkind Group, LLC

 ...Position: Junior Planner / Sales Assistant Overview Were looking for a numbers-driven Junior Planner to support the Swimwear division. This role is ideal for someone analytical, detail-oriented, and comfortable working with large data sets. You will work closely... 

Veritas Management Group

Roman Catholic Musician Job at Veritas Management Group

Position Title: Roman Catholic MusicianDepartment: Veritas Management GroupLocation: Fort Jackson, SCSummaryVeritas Management Group (VMG) is a leading management consulting firm offering solutions to complex challenges involving public health, technology, and military... 

Moffitt Cancer Center

Clinical Documentation Specialist SR or CDI Level II Job at Moffitt Cancer Center

 ...the future we envision. Summary Clinical Documentation Specialist SR The IDEAL...  ...provider-based clinical documentation in the medical record by working directly with providers. This position is responsible for assisting treating providers to ensure that... 

SoCalJCB

SoCal JCB - Service Specialist Job at SoCalJCB

Company Profile SoCal JCB is a highly successful, fast-growing business. We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment...