Title: Customer Service Representative – Bilingual Spanish
Duration: Houston, TX (hybrid)
Location: 12 Months Contract
Pay Rate: $18/hr on W2
Job Description:
Terms of Employment
• W2 Contract, 12 months
• This position is hybrid with one day per week in the Kinder Morgan office in Houston on Wednesdays.
• Candidates must be flexible to work any shift during the hours of operation from 7:00am to 6:00pm CST, Monday to Friday. The starting shift for this position will be from 9:00am to 6:00pm. Flexibility is key as they could be asked to stay and work late if there is a storm, outage or high call volume.
Overview
• Our client is looking for a Customer Service Representative to manage order processing, handle customer inquiries, and provide timely resolutions to ensure a high level of customer satisfaction. The role involves preparing correspondence, addressing customer needs, and proactively resolving issues to maintain strong customer relationships.
Required Skills & Experience
• High School Diploma and 4-6 years of experience in any customer service field.
• Experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls).
• Experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc.
• Bilingual (fluent in English and Spanish).
• 45 WPM typing minimum
• Ability to pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test.
• Ability to pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tools.
• Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)
• Demonstrate ability to learn quickly and can retain information that is learned.
• Ability to multi-task and work in a fast-paced, call center environment.
• Proficiency working on a computer.
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
• Strong communication skills to correspond with customers through various channels (inbound, outbound, email & chat).
• Strong interpersonal skills.
Sincerely,
Preetam Raj
Lead Technical Recruiter
nTech Workforce Inc.
D: 410-505-4857 EXT: 726
E: preetam@ntechworkforce.com
preetam(at)ntechworkforce(dot)com
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