Job Description

Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor . As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.

Main Responsibilities

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

• Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).
• Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
• Satisfy Customer’s needs with cross-selling products.
• Completion of all BeKIKO dossiers, quizzes and training elements
• Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).
• As an employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.

PROCEDURES & POLICIES EXECUTION

• Guarantee that store is compliant with all KIKO standards
• Guarantee KIKO standards and procedures as defined in KIKO STORE BOOK and explained by the Store Manager.
• Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store) and quality standards of KIKO Customer Care.
• Guarantee the constant updating on market trends.

JOB REQUIREMENTS

• Minimum 1-2 year of experience in a similar role – either Fashion or Beauty
• Strong knowledge of beauty products and trends
• Excellent communication and customer service skills
• Ability to work in a fast-paced retail environment
• Full Flexibility to work evenings, weekends, and holidays
• Proven ability to meet sales targets
• Experience in conducting product demonstrations and applying makeup
• Knowledge of skincare routines and techniques
• Ability to maintain a clean and organized work area

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