Job Description

AmTrust Financial Services, a fast-growing commercial insurance company, is currently seeking an experienced and driven AVP to lead our Irvine claims office. In this role, the AVP will be responsible for leading and managing all aspects of Claims responsibilities and working with the Claims Managers to manage and ensure the Workers' Compensation claims activities are being handled within the AmTrust Best Practices.

The AVP, Claims is an integral part of the leadership team and is responsible for developing and maintaining professional customer and broker relations by identifying and meeting customer needs. This position will require attendance in our Irvine office 2 days per week.

Responsibilities

• Oversee all aspects of claims process, ensuring timely and accurate adjudication, driving improvements in efficiency and effectiveness which align with AmTrust’s goals and objectives.
• Lead, manage and develop a high-performing claims team, including recruitment, retention, training and career development.
• Regularly uses data analytics to monitor team(s) performance, and develops strategies to drive operational effectiveness, and improve the overall performance of the organization.
• Oversees compliance with state/local regulatory requirements by following company guidelines, and remains current on California Workers’ Compensation laws, regulations or trends for line of business.
• Develop and maintain collaborative business partnerships with internal and external resources while recognizing connections and inter-dependencies and maximizing relationships to effectively manage the operation. Supports AmTrust sales and marketing goals by participating with underwriting in sales activities including new business development.
• Works with the managerial team to evaluate the performance of the claims staff at regular intervals.
• Ensures that all AmTrust policies, procedures and controls are followed.

Qualifications

• BA/BS Degree or equivalent work experience
• SIP certificate required.
• Minimum of 5 years progressive management experience with a minimum of 7 years’ experience in the handling or litigating of California Workers Compensation Claims
• Proficient computer skills required to navigate our paperless claim file system.
• Possesses a high level of technical claim and legal knowledge and skills.
• Excellent communication skills both written and oral
• Ability to professionally interact at a high level with parties both internal and external to AmTrust.
• Easily adapts to changing situations requirements or priorities.
• Ability to effectively influence others without damaging relationships.
• Experience with computerized claims management and office systems.

The salary range for this role is $150,000 - $185,000/year. This range is only applicable for jobs to be performed in California. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics. This range may be modified in the future.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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