Job Description

Job Posting Title

Alakai Hookipa, E Ola Experience Store Manager

Employee Type

Regular

Recruiting Start Date

01-16-2026

Job Exempt?

Yes

Recruiting End Date

Open Until Filled

Aloha mai! Mahalo for your interest in Kamehameha Schools. If you are looking for an opportunity to utilize your skills and talents and grow in your profession, while serving and strengthening our Native Hawaiian community, we would love to have you join our ʻohana!

Kamehameha Schools is looking for a full-time E Ola! Store Experience Manager.

Job Summary

Serves as Alakai Hookipa, an operational leader and cultural experience ambassador of the store, ensuring every customer encounters an immersive experience that is guided by and grounded in the E Ola! framework. Rooted in Hawaiian culture-based education, this role uses retail as a platform for cultivating aina momona and strengthening Native Hawaiian identity in the community by connecting people to important issues, ideas, and concepts in Hawaiian culture. This role oversees daily retail operations and the experience team—including staff, volunteers, and collaborators—curating programming that fosters an inclusive, welcoming environment where moolelo, products, and people come together to uplift our lahui.

Essential Responsibilities

Operational Management

• Ensure Hawaiian culture-based education (HCBE) is embedded into daily operations, fostering an active, immersive environment where staff, haumana, and guests engage in reciprocal learning.
• Foster a culture of servant leadership (alakai lawelawe) and continuous cultural learning by mentoring the team and integrating culturally grounded approaches.
• Set and manage staffing schedules and store hours to best serve haumana, ohana, alumni, and kaiaulu to ensure operational efficiency.
• Recruit, train, and oversee team members to maintain optimal staffing levels and support seamless store operations and consistent meaningful experiences for all customers.
• Work with internal teams to support merchandise selection and procurement, including forecasting products, promotions, and trends, ensuring relevant inventory.
• Oversee purchase requisitions and orders using internal systems, and proof merchandise graphics for soft and hard goods.
• Manage logistics and quality control, establishing delivery and lead times, shipping and packing guidelines, and addressing product discrepancies or damages.
• Prepare and maintain monthly store reports, including category sales, transaction counts, vendor sales, and variance reporting.
• Receive, reconcile, and process vendor shipments and invoices, submitting payments and accounting transactions in a timely manner.
• Manages the online store by designing merchandise layouts, ensuring all product information—including titles, descriptions, images, inventory, and sizing—is accurate, consistent, and up to date.
• Oversee monthly sales and receipts, preparing and submitting detailed reports to applicable internal departments (e.g., Athletics, Kamehameha Publishing, etc.).
• Monitor social media content, ensuring it reflects E Ola!, advances Hawaiian culture-based education, and fosters Native Hawaiian identity.

Strategic Alignment & Partnership

• Serve as the operational and cultural bridge to the divisional team, ensuring product development, marketing, online operations, and storytelling remain aligned with the division’s objectives and E Ola! framework.
• Work with the Director to develop and track budgets, sales reports, and KPIs, aligning financial decisions with cultural and community objectives.
• Collaborate with division project teams on design, sourcing, and the integration of welo, and moolelo, ensuring offerings reflect Hawaiian values and community aspirations.
• Partner with the Advancement department to ensure net profits are allocated to support community initiatives and programs, in alignment with organizational goals and objectives.

Customer And Community Experience

• Plan and execute interactive experiences, including in-store events, educational workshops, pop-ups, cultural demonstrations, storytelling sessions, and community engagement activities that engage customers and the community in meaningful ways, strengthen pilina, and celebrate Hawaiian identity.
• Coordinate with various internal departments, student programs, and community liaisons to plan events, workshops, game-day activations, and cross-campus collaborations.
• Coordinate storytellers and cultural practitioners to curate workshops, storytelling sessions, and cultural programming that enrich the retail environment, providing students and the community opportunities to learn, engage, and deepen their understanding of Hawaiian culture.
• Empower the retail team to serve as cultural experience ambassadors, ensuring every interaction is welcoming, relational, and culturally grounded.
• Coordinate volunteers and student contributors, providing meaningful opportunities for engagement and impact.
• Build lasting connections with customers, encouraging repeat visits and participation in future events and experiences.

Minimum Qualifications -

An equivalent combination of education and experience may be considered for the requirements listed.

• Bachelor’s degree in Business, Retail Management, Education, Cultural Studies, or a related field
• Minimum 5 years of retail, customer service, or related operational oversight experience.
• Minimum 1 year of experience in a customer-facing leadership role, including staff supervision.
• Valid driver’s license.
• Excellent organizational skills required in coordination a large volume of activities, tasks, schedules and events.
• Proven ability to lead and inspire a team by setting clear, actionable goals.
• Strong presentation and interpersonal skills, with the ability to engage audiences and communicate effectively with individuals from diverse backgrounds.
• Proven ability to collaborate with cross-functional partners to achieve shared business and organizational outcomes.
• Demonstrated ability to work in a fast-paced environment and adapt to changing priorities.
• Proficient in business software, including word processing, spreadsheets, databases, and Windows applications.
• Experience with retail operations and e-commerce platforms (e.g., Shopify), including POS systems, financial reconciliation, sales reporting, and budget monitoring.

Preferred Qualifications

• Experience planning and coordinating events or community programs, such as workshops or experiential retail experiences.
• Experience with education, cultural, or community programs in mission-driven settings.
• Familiarity with Hawaiian language, culture, and values.
• Background in nonprofit funding or experience with impact-driven organizations.

Physical Requirements

• Frequently stand and walk, write by hand, and lift, carry, push and/or pull objects that weigh up to 50 pounds.
• Frequently stand/walk, twist, bend, stoop, squat, kneel, crawl, climb, reach or work above shoulder, or grasp forcefully.
• Frequently sit, perform desk-based computer tasks and grasp light/fine manipulation, talk or hear.

Working Conditions

• Work is primarily conducted in a retail environment, with occasional activities in non-standard or off-site locations.
• Work schedule is flexible to support retail operations, events, and community programs, including evenings, weekends, and holidays as needed.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] or 808-534-8040 if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

KS does not accept unauthorized solicitations of candidate referrals from third-party vendors (i.e. Staffing Agencies, Executive Recruitment Firms). Any third-party vendor who has interest in supporting KS's recruiting efforts must be authorized by Human Resources prior to the vendor’s candidate applying with KS.

Work Year

12

Pay Range

79,100.00 - 108,400.00 Annual

Compensation And Benefits

Based on the compensation range provided below, salaries are commensurate with job-related experience, skills and competencies, education, internal equity, length of work year, and other organizational needs.

At Kamehameha Schools (KS), we recognize that compensation is just one facet of a fulfilling employment experience. Our commitment lies in fostering a positive work environment and equipping employees with the necessary resources to excel every day. Our Total Rewards Program embodies KS's dedication to the physical, mental, and financial well-being of our employee ʻohana. Explore our comprehensive Benefits Summary for more information.

Primary Location

Kapalama Campus

City, State

Honolulu, Hawaii

Additional Locations

Job Tags

Full time, Flexible hours, Afternoon shift,

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