Job Description

CornerStone Professional Placement has partnered with a local airline servicer in their search for a General Manager to join their team in Oklahoma City, OK. This is a direct hire opportunity offering a competitive salary range of $90,000 – $100,000 annually, based on experience and qualifications.

The General Manager will be responsible for overseeing the day-to-day operations of the client service business, with a strong focus on financial performance, customer service, and operational excellence. This is a highly visible leadership role requiring prior airline or airport industry experience and a proactive approach to managing people, processes, and performance.

Key Responsibilities:

• Lead and manage station operations, ensuring adherence to Service Level Agreements (SLA) and performance targets
• Oversee and implement the Safety Management System (SMS) and related safety plans
• Ensure full compliance with FAA/TSA regulations, safety procedures, and company policies
• Manage and coach frontline supervisors and staff to drive service quality and employee engagement
• Conduct regular audits and safety briefings; analyze trends and implement corrective actions
• Serve as the liaison with local airport/airline managers and government agencies (e.g., FAA)
• Handle employee relations issues and disciplinary actions as needed
• Ensure accurate and timely reporting of operational, safety, and compliance metrics
• Maintain a clean and safe working environment and ensure equipment and PPE compliance
• Foster a culture of professionalism, safety, and high performance across the team

Requirements:

• Bachelor's degree or 5+ years of management experience, preferably in the aviation/airline industry
• Prior experience in an airport or airline operations environment is required
• Strong leadership and supervisory experience
• Excellent written and verbal communication skills
• Ability to work both independently and as part of a collaborative team
• Must be 18 years or older with reliable transportation and phone access
• Must be a U.S. citizen or authorized to work in the U.S.
• Able to lift up to 50 lbs, stand, sit, bend throughout the shift
• Must pass a criminal background check and pre-employment/random drug screening
• Must meet eligibility requirements for an airport security-sensitive identification badge
• Travel may be required

Location:

Oklahoma City, OK 73159

Pay Range:

$90,000 – $100,000 annually (based on experience)

If interested, send your resume to Allison Harrison at [email protected] and call 817-635-0500X162 for immediate consideration.

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