Job Description

Job description

Company Description

LOFT is a family-owned flight training center for professional pilots. We teach corporate pilots how to fly several different types of private jets using full-motion flight simulators. LOFT services two markets in the aviation industry; private owner operators and charter companies operating flights for paying passengers. Training both markets of pilots at LOFT is highly regulated with FAA oversight. Our charter companies are further held to a high standard requiring strict regulatory management for their training events.

LOFT is a growing company offering exciting opportunities and career growth as we expand our product offerings and further our partnerships in the aviation space. 

We are dynamically establishing systems and processes as we move forward and are welcoming the addition of talented, hard working administrative staff that can manage a fast-paced growth environment and apply flexibility to their role and the way we do things as business needs evolve. 

Role Description

This is a full-time on-site role for an Accounts Manager for our charter companies at LOFT - CJ and Citation Training in Carlsbad, CA. You will be working closely with our current department head for Charter Operations and assist with managing your assigned book of accounts.

Our Accounts Manager will be responsible for;

• Onboarding new charter companies that have expressed interest to train their pilots at LOFT, and tracking their approval process. 
• Working with your assigned accounts fielding a high volume of training requests on our schedule from multiple companies at once.
• Familiarizing yourself with each account's documents and ensuring all are uploaded, up-to-date and reviewed.
• Tracking and confirming each training event requested is in line with regulatory requirements.
• Maintaining and progressing relationships with a proactive approach for your assigned accounts as their established point of contact at LOFT.
• Entering training events in our CRM software with a high degree of accuracy. 
• Working closely with fellow staff at LOFT and ensuring effective communication at all times. 

We will provide on-the-job training related to all the aviation and regulatory aspects, but the following core skills are required;

Qualifications

• Strong work ethic and reliability is a must.
• Client relationship management and customer service skills.
• Excellent communication and interpersonal skills.
• A high degree of problem-solving skills.
• Must have attention to detail and be organized.
• Experience in the aviation industry is a plus, but not necessary.
• A strong ability to multitask.
• Self starter attitude, a willingness to learn and be coachable.
• Basic computer skills and some experience using a CRM.

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